Quality is made up of interconnecting circles of complex activity; however, we are conditioned to see and think in quality straight lines. What we see depends on what we are prepared to see. Without exploring assumptions, healthcare organizations will be held hostage to indifference to quality failure and will be unable to reach quality improvement potential.

As we look to the future, the healthcare industry is at a critical juncture. The rapid development of theories on how to deliver safe, person-centred care means that we can no longer rely on the excuse that “healthcare is different” from other industries and cannot be reliable and safe. People are now demanding safety and reliability in the care they receive, and they want to be treated as people who happen to be ill rather than as a number or a disease.

We were delighted to host author Hugh MacLeod for our fourth episode in the ISQua Podcast series.

The topic for this episode was: “Humanizing Quality and Patient Safety Improvement”

As a quality and safety champion within my organization, I am the clinical lead for an initiative to improve the safety culture within our critical care department. Creating psychological safety within a team empowers staff to speak up and promotes the delivery of safer care to patients.

In my second blog post on 10 September 2019 I talked about three quality and patient safety improvement leadership truths; reflection fuels, people matter, and relationships make the difference.

Today I talk about what leaders can do with the three leadership truths to sustain quality and patient safety improvement. Many healthcare organizations find that identifying changes is relatively easy.

In my first blog post, I talked about humanizing leadership for quality and patient safety improvement through; the patient voice, provider ears, and organizational support.

In this blog, I'll talk about the role of leadership.

We were delighted to host Heather Shearer for our ISQua Fellowship Programme live webinar in February on the topic of Leading and Managing - Shining a Light on the "Dark-side" of Healthcare.