ISQua Board Candidates

2019 - 2022

Individual Candidates

Christopher Cornue
Christopher CornueEvanston (Chicago), Americas North
I am a proud member of ISQua, serving as an expert and contributor via committee work, presentations, collaboration and volunteering. During my interactions with ISQua, I have furthered efforts to impact healthcare quality and safety globally. Additionally, I’ve had visibility into many efforts that need continued focus to improve quality for individuals and communities in the years ahead, including: Increase the presence of, and meaningful involvement by, low-and-middle-income countries and other regions globally; Use innovation to help us all be successful in improving health; Empower individuals, such as hospital leaders, administrators and other stakeholders, to be involved in driving healthcare change. As a member of the board, these are the key areas I will advance. My experiences as a hospital CEO, and healthcare strategist, innovator, operator and advisor provide me both the motivation and perspectives to help ISQua, and our membership, promote and create change in healthcare globally.
Azhar Ali
Azhar AliGlasgow, Europe
As a married father of four, I love the work I do but couldn’t do it without the support of my family. I am a primary care physician from the UK with experience in the UK, UAE and USA. I now lead the Institute for Healthcare Improvement's work in the Middle East and Asia-Pacific regions. I travel extensively across many countries, particularly low-middle income settings, and get to see some of the great work happening to drive improvement in quality and safety in healthcare. Before joining IHI, I also spent about 3 years as a surveyor for the Joint Commission International Accreditation (JCIA). With a mix of experience in accreditation and quality improvement and my global experience, I hope I can be an effective means to share learning as well as representing the regions in which I work. I would be honoured to serve on the ISQua board. Thank you!
Carlos Hiran Goes de Souza
Carlos Hiran Goes de SouzaLondon, Europe
My more effective involvement with ISQua dates from 2009. Since there, I am an Individual Member, Surveyor, Expert, IEAA Accreditation Council member and founding member of the International Academy of Quality and Safety in Health Care. My application to the 2019 board election is an aspiration for the representation of developing countries and to contribute to ISQua's projects worldwide. I've been involved in the development of accreditation schemes in Brazil and trained in the USA, France and the UK in quality management and accreditation methodologies. Over my 35-year career, I have held clinical and corporate positions in government and private healthcare organisations. My academic background is MD, MPH, MBA and post-graduate in Planning and Management of Healthcare Systems. I am a member of the Brazilian Medical Society of Health Administration, Brazilian Health Administration Academy and the Portuguese Society for Quality in Healthcare. Currently, I work for CHKS accreditation programs in Portugal.
David Vaughan
David VaughanDublin, Europe
I am a Respiratory Paediatrician and Director of Quality and Safety for Children’s Health Ireland. Previously, I was Director for Quality in HMC, the main provider of hospital care in Qatar. I have been an ISQua Board member since 2017 and this role has given me a great appreciation both of the work ISQua has undertaken around the world, and the many opportunities it has in helping to drive systems improvement across all healthcare settings, and in particular assisting improvements in lower and middle-income countries (LMICs). The confluence of technology, social networks, cost drivers in LMIC are forcing the development of innovative models of care delivery. This provides a perfect opportunity for ISQua to lead new ways to improve quality and define new models of person led care. My knowledge and expertise would allow me to contribute meaningfully to the aims and objectives of ISQua’s mission/vision.
Edward Chappy
Edward ChappyAmman, Eastern Mediterranean
Edward Chappy is a healthcare quality and accreditation consultant. He has worked in Eritrea, Indonesia, Pakistan, Turkey, Saudi Arabia, Indonesia, & Turkey implementing quality systems in health care and as CEO in private hospitals. As a CEO, he commissioned 5 hospitals that were accredited by international accreditation organizations. From 2005 to 2013, Ed headed the Jordan Healthcare Accreditation Project (JHAP) and helped establish the national healthcare accreditation agency in Jordan. More recently, Ed developed a concept note for Cambodia to establish its national accreditation system. During 2014, he helped Rwanda and Afghanistan develop their national five-year quality and accreditation policy and strategy and advised CBAHI, the national accreditation agency in Saudi Arabia, with strategic planning and developing a strategy to link health facility licensure and accreditation. Ed is passionate about improving healthcare quality and safety and is committed to ISQua through being an ISQua surveyor, fellow, member, and expert.
Cathy Cummings
Cathy CummingsWellington, Western Pacific
Cathy is a passionate supporter of ISQua. She has wide and in-depth experience in health and disability services, having worked in the health sector as a registered nurse in New Zealand, Australia and in the United Kingdom. Cathy has extensive accreditation and quality management experience in most sectors of health. She has managed a certification and accreditation agency for more than twenty-five years and has in-depth expertise in certification, accreditation, contracts and issues-based auditing, and standards development. Cathy has extensive experience in health standards development and has been acknowledged for this work as a recipient of a Standards New Zealand Meritorious Service Award. Cathy is also a member of the Australian Council for Healthcare Standards committee and is an international surveyor for ISQua. Cathy has governance experience over 25 years. In the role of Board member for ISQua, Cathy brings passion, experience, and a wise head.
Tingfang Liu
Tingfang LiuBeijing, Western Pacific MBA
China has the largest medical service system (30,000 hospitals and 8,404,088 beds). I am the founder of the Institute for Hospital Management of Tsinghua University, the founder and chairman of China Federation for Hospital Quality Management, member of the International Academy of Quality and Safety in Health Care, and the president of Medical Health Sub-committee of the China Association for Quality. I was named as Chinese Medical Figure in 2018 and Excellent Contribution for Quality of Chinese Reform and Opening. I have participated in quality for 40 years, committed to extend quality control circle (QCC) and other quality improvement tools to all over China, where 60,000 QCCs have been completed and 800,000 Chinese medical staff have been involved. Thus, two QCC standards were developed and widely used. I would like to share China's experience through ISQua to improve the quality in healthcare especially in low-and middle-income countries in the world.
Ezequiel Garcia Elorrio
Ezequiel Garcia ElorrioBuenos Aires, Americas South
Ezequiel Garcia Elorrio MD MSc MBA PhD is a founding board member of the Institute for Clinical Effectiveness and Health Policy (IECS), Argentina, where he also leads the Department of Health Care Quality and Patient Safety. He has made numerous other contributions to ISQua, including: Convenor of ISQua Knowledge (2012), ISQua Expert, Deputy Editor of the ISQua Journal and was elected as a founding member of the International Academy of Quality and Safety. He also actively promotes ISQua in his region. His international work on research and technical cooperation in Latin-America, Subsaharan Africa and southeast Asia has been funded by WHO, USAID/PATH, USAID/URC, The Global Fund, FIGO, IADB, Harvard School of Public Health, The World Bank, Fogarty International Center and The Gates Foundation among others. If elected to the board, he will seek to ensure that an LMIC perspective is included in ISQua’s strategic plan and seek to facilitate member participation.
Philip Crowley
Philip CrowleyDublin, Europe
I am a medical doctor and work in Dublin. I am the national Director for Quality Improvement in our national health services. I have fulfilled this role for 8 years. I also practice as a family doctor in a primary care service for the homeless in Dublin. I have trained as a specialist in public health in the NHS in Newcastle-upon-Tyne. I am an enthusiastic member of ISQua and am a ISQua and WHO quality expert, and have presented work we have undertaken in Ireland at a number of ISQua conferences. I have worked in health development in Nicaragua for 5 years and subsequently spent 6 years as deputy Chief Medical Officer in the Department of Health. I think ISQua continues to grow as a key player on the international stage in quality in health care and I would be excited and delighted to serve as a board member.
Philippe Michel
Philippe MichelLyon, Europe
Full-time professor of public health at University Claude Bernard in Lyon, I head the healthcare organization performance department of the HESPER research unit. I am the Director of quality, safety and customer relationships for Lyon hospital, second largest University hospital network in France. At national level, I am the president of the “healthcare system and patient safety” Commission at the High Council for Public Health (HCSP), an advisory body for the Minister of Health. I piloted the evaluation of the national patient safety program 2013-17. I am a member of the scientific committee of the National Health Insurance, and president of the French Institute of Patient Experience. My research topics are in patient safety, patient experience and partnership, and quality indicators domains. I oversaw the three national adverse events surveys in France, in 2004, 2009 and 2019 (hospitals, nursing homes and primary).
Tricia Woodhead
Tricia WoodheadBristol, Europe
I am Associate Clinical Director for patient safety in the west of England Academic Health Science Network and visiting Senior Research Fellow at the University of Bath. I have 24 years’ experience as radiologist in the UK NHS of which half was as an Executive Director. I am a Health Foundation/IHI Fellow. As part of a cross-professional team, I have aligned resources and strategies to embed QI and safety science into UK medical training. I have co-written a six-week online course in quality improvement with over eighteen thousand international learners to date. I have 10 years’ experience in designing and delivering QI and patient safety collaboratives at regional, national and international levels with regulators, Royal Colleges, providers and patients. I have an international strategic and person-centered perspective to add to the ISQua board. I would bring expertise in the building of education, training and systems leadership for quality.
Rola Hammoud
Rola HammoudChtoura (Beirut) Eastern Mediterranean
As a Dr in Anesthesiology and Chief Quality Officer working in Lebanon, I became interested in spreading the culture of safety and quality among Lebanese hospitals. I founded the National Lebanese Society for Quality & Safety in Healthcare. With the support of international organizations (WHO,ASQ), we were able to set a national program for patient safety, train on quality and safety and perform awareness campaigns. Our Society soon became a well-defined entity nationally and well represented internationally. The target of my nomination as an ISQua board member is to represent our region’s concerns and achievements and share with the rest of the world ideas to improve the Quality of Care for our patients. My dedication for this topic is bigger than what was achieved so far. Achieving a global safe healthcare system based on equality, fairness, standardization and safe practices is my ultimate goal which is in alignment with ISQua's strategy.
Sang-Il Lee
Sang-Il LeeSeoul, Western Pacific
He is a Professor of Health Policy Management at University of Ulsan. He received his PhD from Seoul National University and MPH from Harvard University. He was a visiting professor at the Center for Patient Safety and Service Quality in Imperial College London. He is one of the prominent leaders in Korea who served as President of the Korea Society for Quality in Health Care, vice President of the Korean Society for Patient Safety, and vice President of the Korea Society of System Safety. He also serves various governmental committees in Korea, such as the Patient Safety Council and the Accreditation Council for Healthcare Organizations. As a consultant he has attended several international consultation meetings on quality and safety held by WHO and the OECD. He became a member of ISQua in 1993 and has been a member of the Editorial Committee of the ISQua Journal since 2002.
Vijay Aggarwal
Vijay AggarwalNoida (Delhi), South East Asia
Dr Vijay Agarwal, President - Consortium of Accredited Healthcare Organizations (CAHO) and Advisor to Max Healthcare (Quality and Business Excellence); a paediatrician, strategist and administrator has played a key role in national Pulse Polio Program and Biomedical Waste Management Scheme in Delhi. He is mainly responsible for making CAHO a national body of repute for promoting patient safety, healthcare quality protocols and accreditation. He conceived the idea of training quality implementers in the country and >900 professionals trained are spreading quality across the country. He is author of many books & articles, has held various positions: Co-Chair of NABH Accreditation Committee; Executive Director- Pushpanjali Crosslay Hospital; Chair-Technical Committee, Karnataka Task Force for Public Policy in Healthcare Founder Chairman of Nursing Home Forum; Founder President of Society for Child Development. He is recipient of Distinguished Alumnus Award of Maulana Azad Medical College and Lifetime Achievement Award of IMA and AHPI.
Neeraj Lal
Neeraj LalAhmedabad, South East Asia
With more than 18 years of healthcare experience, Neeraj leverages his expertise in quality, leadership, operations, business development and strategy. He has served as Group COO at Sunshine Global Hospitals; CEO at SAPS Hospital and held several important roles in various other hospitals. In each role, his focus was mainly around clinical excellence and top quality performance. He is an executive member of Quality Council of India, Asian Society for Quality in Health Care and Indian Hospital Association. He is a visiting faculty in almost seven institutes in India. Since 2011, he has been a proud member of ISQua. He has completed Assessor training course for ART accreditation program by QAI. Neeraj has been a passionate student and administrator throughout his life and has won several awards and recognitions for his exceptional contribution to healthcare. He is currently working as Cluster Head & Vice President of Rainbow Children's Hospital, Bengaluru.

Institutional Candidates

Africa Institute of Healthcare Quality Safety & Accreditation (AfIHQSA)
Africa Institute of Healthcare Quality Safety & Accreditation (AfIHQSA)Accra, Africa
Organisational profile: AfIHQSA is a Pan-African institute focused on equipping frontline healthcare workers and health institutions to improve the quality of care outcomes. It was born out of the identified need and call to improve the quality of healthcare in Africa. AfIHQSA fills the gap in available institutions on the continent with capacity to train frontline healthcare workers in the principles and the application of quality and safety in health systems. The goal of AfIHQSA is to facilitate the institutionalization and sustained practice of healthcare quality principles, approaches and processes, and procedures in health facilities. AfIHQSA is registered under the laws of Ghana and located in Accra.

Representative profile - Gilbert Buckle: Gilbert is a Public Health Physician in Health Systems Strengthening & Healthcare Quality. He is an accomplished executive, with experience in designing healthcare programs and leading healthcare systems and organisations to enhanced performance. Gilbert is a certified executive coach as well as an Organizational Development Certified Consultant. Gilbert is currently the Executive Director of AfIHQSA.
Organização Nacional de Acreditação – ONA
Organização Nacional de Acreditação – ONASau Paulo, Americas South
Organisational profile: ONA has been operating in the Brazilian health services accreditation market since 1999, and is responsible for the development and management of Brazilian quality standards and health security, through its own methodology. In these 20 years, more than 2,500 certifications were granted to health institutions of different types, including Hospitals, Laboratories and other health services. Currently we have approximately 830 organizations with valid certifications, being leaders and market reference, for all public and private Brazilian health services, including governmental and regulatory agencies and other Latin American countries. We train approximately 1,800 professionals each year in EAD courses and have more than 350 surveyors in our methodology. We are an ISQua Member and our organization and standards are ISQua accredited. Therefore, in order to continue strengthening accreditation and working for patient safety in Brazil and Latin America, we request your vote.

Representative profile - Fabio Leite Gastal: Fabio Leite Gastal: Physician, Psychiatrist, DrScMed, PhD, FISQua. He has more than 30 years’ experience and technical-scientific production in Medicine; Health Economics; Hospital administration; Psychiatry; Psychogeriatrics; Health policies; Health Management and Quality Technologies; as well as Experience in Planning and Management of Health Services.
Dutch-Belgian Institute for Accreditation in Healthcare, NIAZ
Dutch-Belgian Institute for Accreditation in Healthcare, NIAZUtrecht, Europe
Organisational profile: The Dutch-Belgian Institute for Accreditation in Healthcare, NIAZ, is a not-for-profit organization that is dedicated to working with patients, policy makers and care institutions to develop a sustainable culture of improvement that betters safety and efficiency. NIAZ uses HSO-standards that are based upon the best available evidence and are applicable to the local context. NIAZ is headquartered in Utrecht and has a team of more than 200 Dutch and Flemish peer surveyors. With varied backgrounds and levels of experience in health and social services, NIAZ assembles accreditation survey teams that are tailored to the specific services offered by over 100 of our clients i.e. hospitals, revalidation centers, nursing homes, home care organizations, radiotherapeutics, private clinics and care networks.

Representative profile - Ellen Joan van Vliet: CEO Dr Ellen Joan van Vliet has a broad nursing and executive director experience in healthcare. Her style is positive, inclusive and constructive. She also has experience with other international committees and boards, e.g., HSO Global Program Partners Council and she led multiple board meetings of both European and World Association of Eye Hospitals.
Australian General Practice Accreditation Limited (AGPAL)
Australian General Practice Accreditation Limited (AGPAL)Brisbane, Western Pacific
Organisational profile: The AGPAL Group of Companies is a leading not-for-profit accrediting agency established in 1997 by industry members as a provider for general practice accreditation and quality improvement services within Australia. Together with Quality Innovation Performance (QIP) these two accrediting bodies have collectively over 10,000 clients. They have achieved ISQua accreditation in all three categories – Organisational, Surveyor Training and Standards (QIC). There are five companies in the AGPAL Group with the addition of QIP Consulting, QIP International and QIP Certifications. QIP has dual accreditation as a Conformity Assessment Body (CAB) with JAS-ANZ to certify disability services against the National Disability Insurance Scheme (NDIS) Practice Standards in Australia as well as ISQua accreditation to accredit against 17 different sets of Standards. The Group of Companies has offices in five locations in Australia and is hosting the ISQua conference in 2021.

Representative profile - Gary Patrick Smith: I’m a Director of AGPAL and Chair of Quality Innovation Performance (QIP), together being Australia’s most comprehensive accrediting agency. I bring extensive experience in corporate governance and thorough knowledge of board operations. I hold positions on advisory committees in the health sector and I’m an ISQua Surveyor and Expert.
Malaysian Society for Quality in Health (MSQH)
Malaysian Society for Quality in Health (MSQH)Kuala Lumpur, Western Pacific
Organisational profile: The Malaysian Society for Quality in Health (MSQH) is a non-governmental and not for profit organisation registered with the Registrar of Societies in 1997. It is the brain child of the Ministry of Health (MOH) in partnership with the Association of Private Hospitals Malaysia (APHM) and Malaysian Medical Association (MMA). Nationally, MSQH is recognised by Ministry of Health Malaysia and STANDARDS MALAYSIA as the National Accrediting Body and standards writing organisation for Health Care Facilities and Services. Internationally, MSQH has received accreditation for Organisation, Standards, and Surveyor Training Programme by ISQua. MSQH has initiated and collaborated with the World Health Organisation (WHO) to launch and implement the Patient for Patient Safety Malaysia movement since 2014. MQH now has a total number of 1622 members and has accredited 182 hospitals.

Representative profile - M.A Kadar Marikar: Dr Kadar Marikar is the MSQH CEO, where he has positioned MSQH as an organisation certified Internationally by ISQua. Dr Kadar has successfully helped MSQH to co-host the 2017 BMJ/IHI Conference and the 2018 ISQua Conference. Currently he is a member of the IEEA Accreditation Council, ISQua Surveyor and recently ISQua Expert.
Public Health Foundation of India (PHFI)
Public Health Foundation of India (PHFI)Gurugram (Delhi), South East Asia
Organisational profile: PHFI, was established in 2006 as a not-for-profit public private initiative enabled by the Government of India and supported by multiple stakeholders. PHFI has a Governing Board comprising a wide-spectrum representation from industry, academia and civil society. Prof. K. Srinath Reddy, Padma Bhushan awardee, is the President. PHFI has a highly fine-tuned training division which are conducting PAN India trainings and expanded to South East Asia and Africa. Incidentally, this division is a QCI DL Shah Platinum Award winner. Our mandate at PHFI is to build a ‘Healthier India’. We do this by working in 3 core mission areas: a) Developing the public health workforce and setting standards, b) Advancing public health research and technology, c) Strengthening knowledge application and evidence-informed public health practice and policy. PHFI is running a certificate course in health care quality and has created a network of over 23,000 healthcare professionals with a completion rate of over 90%.

Representative profile - Sandeep Bhalla: Dr. Bhalla, is training director at PHFI and leads various capacity building initiatives for Primary Care Physicians. He has the aspiration and vision of initiating a quality movement to the entire South east Asian region and to all LMICs. Dr Bhalla is Public health Specialist by education, NABH assessor and recently become member of the Health Sector skill council.
BC Patient Safety & Quality Council
BC Patient Safety & Quality CouncilVancouver, Americas North
Organisational profile: The BC Patient Safety & Quality Council provides system-wide leadership to efforts designed to improve the quality of health care in British Columbia. Through collaborative partnerships with health authorities, patients, and those working within the health care system, we promote and inform a provincially-coordinated, patient-centred approach to quality. We also provide advice and make recommendations to the Minister of Health. In support of this mandate, we undertake activities that are determined through extensive consultation with our partners to define where we can best add value. Drawing on our resources, stakeholder relationships and the diverse expertise of our staff, we are at once a leader, an advisor, a partner, a facilitator, an educator, and a supporter, Our work focuses on engaging patients, caregivers and the public as partners in their health care system; building capability for health care system transformation and supporting improvements in the quality of care.

Representative profile - Christina Krause: Christina's interests include the use of social change models and network theory, as well as addressing culture, teamwork and communication to improve quality of care. Christina is also an Adjunct Professor with the School of Population & Public Health, Faculty of Medicine at the University of British Columbia.
Agency for Quality Accreditation in Health Care (AKAZ)
Agency for Quality Accreditation in Health Care (AKAZ)Sarajevo, Europe
Organisational profile: Agency for Quality and Accreditation in Health Care in the Federation of Bosnia and Herzegovina (AKAZ) is a competent authority in the field of improvement of quality and safety of health services, as well as accreditation and certification of health care institutions, on the basis of the provisions of the Law on The System to Improve the Quality, Safety and Accreditation in Health Care (“Official Gazette of FBH” 59/05 and 52/11). The Agency was established in 2005 and has 11 full-time employees, over 120 external surveyors and engages a number of external experts which varies according to its needs and financial situation. Since 2018 AKAZ has Primary Healthcare standards (Health centres, Family medicine clinics, Centres for Mental Health and Pharmacies) ISQua accredited (IEEA).

Representative profile - Ahmed Novo: Ahmed Novo, PhD, MD is director of the Agency since 2012. He has narrow specialisation in public health (Social medicine, organization and financing of healthcare). He defended his PhD theses in the field of quality improvement and accreditation of healthcare institutions. Dr Novo is also an external surveyor of Accreditation Canada.
The Health Care Accreditation Council (HCAC)
The Health Care Accreditation Council (HCAC)Amman, Eastern Mediterranean
Organisational profile: The Health Care Accreditation Council (HCAC) is a non-profit institution established in 2007; dedicated to developing and improving quality and patient safety in Jordan and the region through accreditation schemes, capacity building, standards development and consultation services. HCAC influenced policy and service improvement in Jordan, and has been a role model for the region sharing its expertise with countries to advocate and develop accreditation schemes and quality and patient safety programs. HCAC works in a collaborative public private model, supporting all initiatives that drive safer care including social care services. HCAC, locally grown internationally renowned institution, overcame obstacles and transformed itself from a USAID funded project, to a sustainable well positioned expert hub in quality and patient safety. HCAC is proud to be the first and foremost entity in the East Mediterranean region that has achieved and maintains all three ISQua accreditations.

Representative profile - Salma Jaouni: Ms. Jaouni, the CEO of HCAC since 2012, played an instrumental role in leading and positioning HCAC through strong strategic planning and steady implementation. She has passion for change and believes in team work. Her professionalism and communication skills are an added value to her public administration and health systems management education.
Joint Commission of Taiwan (JCT)
Joint Commission of Taiwan (JCT)Taipei, Western Pacific
Organisational profile: Joint Commission of Taiwan (JCT) is an independent, not-for-profit organization established in 1999. In the past decade, JCT has been recognized as an organization that enhances quality of care for patients, healthcare organizations, and communities in Taiwan. With experience in promoting and participating in the reform of Taiwan healthcare system for years, JCT has developed expertise and established a solid foundation. Also, the capacity of continuous innovation and development allows JCT to create extraordinary value. Step by step, JCT is making continuous efforts to be the promoter of healthcare quality, in order to develop the partnership between people and the healthcare facilities and to enhance healthcare quality. In the future, JCT will be highly regarded accreditation and quality improvement organization with “worldwide perspective”, hoping that people can receive safe, high quality, efficient and Person-centred healthcare services.

Representative profile - Pa-Chun Wang: Professor Pa-Chun Wang is currently CEO of the Joint Commission Taiwan (JCT). He leads JCT to actively participate in ISQua’s activities including conference, journal, fellowship, and Accreditation Council. He is Board Director of Taiwan College of Hospital Executives, Taiwan Association of Healthcare Quality, and Taiwan Society of Simulation in Healthcare.
Consortium of Accredited Healthcare Organizations (CAHO)
Consortium of Accredited Healthcare Organizations (CAHO)Noida (Delhi), South East Asia
Organisational profile: Consortium of Accredited Healthcare Organizations (CAHO) is a not for profit platform of all accredited hospitals and laboratories to help them in their journey of quality & patient safety by sharing and promoting best practices, benchmarking, training & creating resources. We work collectively to- Continuously raise the ‘bar’ of healthcare quality; Make visible the benefits of accreditation to various stakeholders; Share best practices and learn from each other; Showcase ‘brand India’s’ healthcare; Design & conduct training programs and events promoting quality. CAHO has 156 member organizations & 380 individual members’ representation across the country. It has trained about 900 plus quality implementers & 4000 professionals in 12 other training programs. There are 24 accredited hospitals across India which are recognized as CAHO Affiliated Centres for Quality Promotion (CQP). These CQPs handhold and monitor smaller hospitals in nearby areas to implement quality and patient safety.

Representative profile - Lallu Joseph: Dr. Lallu Joseph, Secretary General – CAHO is the Quality Manager and Accreditation Coordinator of Christian Medical College Vellore, the largest NABH accredited hospital in India. She has been instrumental in developing implementation programs and has trained over 2000 professionals and has publications, book chapters and awards.

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