Healthcare organizations are patterns of energy, webs of human conversations and decisions. Think about this reality; relationships and interactions are the ‘genetic code’ of healthcare quality, people are not just individuals but rather individuals standing in the middle of many relationship systems.

When it comes to emotional intelligence, inspiration, and creativity, people are not robots.

People are a system (an individual) living and working within a human system (healthcare organization).

Quality is made up of interconnecting circles of complex activity; however, we are conditioned to see and think in quality straight lines. What we see depends on what we are prepared to see. Without exploring assumptions, healthcare organizations will be held hostage to indifference to quality failure and will be unable to reach quality improvement potential.

We invite healthcare professionals, students, patients, policymakers to share their ideas, successes and achievements at ISQua’s 37^th International Healthcare Conference in Florence, Italy from 30^th August to 2^nd September 2020. Submit by 30th January 2020 for a chance to present in Florence.