ISQua Specialist Certificate

Principles of Person-Centred
Care

Principles of Person-Centred Care

About the course

This course offers learners a panoply of key global perspectives and evidence-based initiatives in the field of person-centred care which can then be used to improve patient experience, patient engagement and patient satisfaction. It covers areas such as Governance, Design, Culture, Advocacy, Research and Transparency of Data.

Who is it for?
This course is for individuals or organisations who seek to improve the delivery of person-centred care across all settings, as well as quality officers, quality and patient safety managers, improvement advisors / consultants and quality specialists, whose prime focus includes planning and implementing person-centred care.

What our learners say

"In this course on Person Centred Care, all the frameworks and tools I have been introduced to as well as the systematic reviews, qualitative studies and research I have been exposed to has been an eye opener into the field of PCC.

It is extremely vast and catered to the community at hand and all these stories shared from China to Sweden to Canada and the U.S. has been a great inspiration and motivator to kick off the process with patients locally on a more continuous basis and at a partnership level.

After taking this course, I feel well equipped with the resources I need to build a solid foundation for PCC in the organization.

Thank you for this comprehensive and extremely rich programme."

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2019 Conference Tracks

Course Content

What is Person-Centred Care (PCC)? An Introduction to Patient Engagement and Patient Experience of Care

Topic	Synopsis	Presenter
What is PCC? Why is Patient Engagement Important? Introduction to Patient Experience & Satisfaction	This session will provide a comprehensive introduction to main concepts, principles and domains for PCC. It will explain the importance of patient engagement and the value of patient experience and patient satisfaction.	Susan Edgman-Levitan, Executive Director, John D. Stoeckle Center for Primary Care Innovation at Massachusetts General Hospital

Culture of Person-Centredness : Key Principles to Enhance Patient Experience and Transform Care

Infrastructure and Leadership

Global and Policy Context and Consideration for PCC, PE, and PS

Challenges

Topic	Synopsis	Presenter
Engaging employees, clinicians, patients, families, clients, and service user: Patient voices networks and Patient	This session will explore how to start an operations-based family centered care programmes in a format of patient and family advisory councils and how to incorporate a family voice and a power of parent and patient stories into strategies for improving healthcare.	Ben Ridout, Director, Analytics & Strategic Initiatives, BC Patient Safety and Quality Council. Johanna Trimble, member of several Patient groups advocating for patient safety and better care including Patients for Patient Safety Canada and the BC Patient Voices Network.

Topic	Synopsis	Presenter
Engaging employees, clinicians, patients, families, clients, and service user: Patient voices networks and Patient	In British Columbia the Patient Voices Network (PVN) supports authentic patient engagement to improve the health care system. The Network is a community of patients, families and caregivers working together with health care partners. In this session you’ll learn about the evolution of PVN, how it supports authentic engagement, and what has been learned from the network approach.	Karen Waymen, LCPH Endowed Director of Family Centered Care, Stanford Children’s Health, Packard Children’s Hospital, USA Mariel Spengler, Parent Lead, Family Advisory Councils, Stanford Children’s Health, Packard, Children’s Hospital, USA

Topic

Synopsis

Presenter

Incorporating diversity in to patient and family engagement

Chinese perspective

By introducing patient, family and students in healthcare into the medical system, we obtained patient hospital-student/society (PHS) win-win by incorporating diversity. Three stories of PHS win-win from China will be discussed in this speech.

Qianli Jiang, Professor of treatment, tutor on master’s programme, Nanfang hospital, Southern Medical University (SMU) Guangzhou, China

Topic

Synopsis

Presenter

Incorporating diversity in to patient and family engagement

Canadian perspective

Patient Voices Network supports patient engagement in health care improvement. One of the challenges for the Network is diversifying its membership to ensure patient partners reflect British Columbia’s population. This session will focus on successes and challenges in engaging younger volunteers.

Cathy Almost, Patient & Public Engagement Leader, Northern BC, BC Patient Safety and Quality Council. Carol Stathers, Patient & Public Engagement Leader – Interior BC, BC Patient Safety and Quality Council.

Topic

Synopsis

Presenter

Incorporating diversity in to patient and family engagement

Argentinian perspective

The session covers the importance of PFE, the Latin-American perspective on this topic and the example of IECS´s experience using the Batz guide to engage patients and families during in-hospital care.

Ezequiel Elorrio Garcia, Director of Department of Healthcare Quality and Patient Safety, Institute for Clinical Effectiveness and Health Policy

Topic	Synopsis	Presenter
Saying “We’re sorry” when things go wrong	This session will cover the motivation for PEARL Programme approach, data that has been gathered, a high-level explanation of the process, as well as, lessons learned.	Leilani Schweitzer, Assistant Vice President, Communication & Resolution, Stanford University Medical Center. Abdul Hamamsy, Director, Claims and Risk Management, University of Kansas Physicians

Engaging Persons in Designing, Delivering and Improving Care

Core Areas of Focus

Topic	Synopsis	Presenter
Engaging patients in their care in and using their voices across care settings	This session will initially explore the context of 21st century healthcare in which we are currently participating and review the drivers for a significant change in how we deliver healthcare. Then, it will examine the role of culture values and beliefs and how these impact on engagement. The discussion will be from David Galler’s perspective as a frontline clinician who has worked in different cultural settings Maaori /Pacific and Samoa /European /Pakeha NZer. And finally, the session will explore how these might be used to design health services that connect more effectively with those they are there to serve. Example – Inuit Alaska.	David Galler, Intensive Care Specialist, Counties Manukau District Health Board, New Zealand

Topic	Synopsis	Presenter
Engaging patients in decisions about their care	This session will explain the link between shared decision making and patient safety and describe how shared decision making is the centre of patient engagement and safety.	John Brennan, General Practitioner and Healthcare Quality Improvement Faculty with the Royal College of Physicians of Ireland

Topic	Synopsis	Presenter
Incorporating patients in co-design and co-delivery of care	This session will discuss how the Patient Centered Value System (PCVS) can be the new operating system for all care delivery and used to incorporate patients’ insights into the co-design of care experiences. Shadowing and goShadow, essential tools of the PCVS, are real-time co-design tools that help providers view care from the perspective of patients and their families, determine the current state and actual care pathways and identify areas of improvement. To make lasting changes to the patient experience, we must start at the delivery and clinical level, which results in practice change and quality improvement. Throughout this session, we will discuss how PCVS improves the patient experience, increases staff satisfaction and reduces cost.	Tony DiGioia, Medical Director, The Bone and Joint Center of Magee Women’s Hospital of UPMC and the Innovation Center of UPMC, President, AMD3 Foundation (not-for-profit) Faculty, Institute for Healthcare Improvement

Topic	Synopsis	Presenter
Assignment	After completion of the sessions in Core Areas of Focus, identify your core take-away concepts and interventions. Submit an essay of a maximum of 750 words that outlines a plan you could use in future to apply your take-away concepts within your organisation. Include: What you would do, why that is important, where you would test the changes to learn more in your context, and how you would manage the relationships and infrastructure needed to enable success.	Susan Went, Health Foundation Leadership Fellow and Managing Director of Nerissa Healthcare Consulting Ltd

Topic	Synopsis	Presenter
Global perspectives on measuring person-centred care	The session will give you an overview of the most commonly used methods, tools and approaches that will help you measure person-centred care.	Susan Went, Health Foundation Leadership Fellow and Managing Director of Nerissa Healthcare Consulting Ltd

Measurement: How Do We Know We Are Making a Difference?

Innovations in Partnering with Patients and PCC, PE and PS

Topic	Synopsis	Presenter
Integrating peer support staff into the care team	This session will describe how an Inner City Health program serving the homeless incorporated a lived-experience peer coach into the clinical care team.	Wendy Muckle, Executive Director of Ottawa Inner City Health

Topic	Synopsis	Presenter
Self-management support: Benefits, challenges and enablers for patients and clinicians	The session provides an overview of self-management support: • What it is and how it fits as a component of person-centred care • How it can support patients to live well with a long-term condition and have a better experience of care • How it may help to improve services at the system level • Some consideration of what is needed at an organisational level to implement self-management support • How health care staff need to be trained and supported to implement self-management support • Some examples of self-management support in practice • An appreciation of some of the barriers and tensions that arise with self-management support	Helen Crisp, Consultant and Editor in-Chief of BMJ Open Quality

Assignment

Video: https://youtu.be/-0r0q6WMfo8 (Cleveland Clinic). View this video and share it with two colleagues in your organization. Describe in 500-600 words: What did you learn? How did this video make you feel? How did your colleagues react? How might you use the video to engage others in your organization? How might you develop a similar idea for your own context?

Topic	Synopsis	Presenter
Patient/public engagement in research and engaging communities that are hard to reach	Patients, family, informal caregivers, and healthy individuals are experts in their own lived experience. Around the world, there is increasing focus on embedding this rich perspective throughout the research process - from research governance and priority setting to the design and conduct of research, as well as sharing its results. This webinar will provide an overview of this movement, as well as evolving best practices for such engagement. Participants will also be introduced to a series of resources designed to support those who wish to strengthen engagement in research.	Jennifer Zelmer, President and CEO, Canada Health Infoway

Research Awareness

Transparency of Data in Healthcare

Final Assignment

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What our learners say

"My motivation for taking the ISQua Principles of Person Centred Care course wasn’t to be convinced of the benefit of Patient Engagement but rather to explore how to put in place a structure and framework to make Patient Engagement our new operational system. I found this and beyond in this course.

From the webinars sharing experiences lived in different places in the world, I was inspired to work relentlessly in our organization on helping foster Patient Engagement as part of the clinical practice and decision making not only to enhance value but restore dignity.

All webinars were very useful in enhancing the learning, giving the tools and also the feel of how successful engagement looks like. Having a personal interest in Human Factors and System design, the value-based co-design model is something I intend to suggest as a basis for Patient Engagement framework in our organization."

Benefits

Enhance your knowledge by studying an area of your interest in depth

Benefit from the knowledge and experience of internationally recognised experts

Obtain information on your subject from a global perspective

Learn and apply best practice to your own work environment

Fill the gaps in your knowledge, providing you with a competitive edge when it comes to job promotions

Take advantage of the latest advancements in medical knowledge

Collect feedback on your assignments from renowned gurus in the field

Study in your own time and access the resources 24/7

Receive an internationally recognised certificate

Special rates for participants from low & lower middle income countries (as per World Bank classification)

Specialist Certificates fees

New To ISQua?	Hours	Duration	Cost	Eligibility
	40	12 months	€350	Applicants from High Income (HI) & Upper Middle Income (UMI) countries

ISQua Members	Hours	Duration	Cost	Eligibility
	40	12 months	€250	Active ISQua Members

Standard LMIC rate*	Hours	Duration	Cost	Eligibility
	40	12 months	€175	Applicants from Low and Lower Middle Income Countries (LMIC)

ISQua Member (LMIC rate*)	Hours	Duration	Cost	Eligibility
	40	12 months	€125	Active ISQua Members from low and lower-middle-income countries

* ISQua offers 50% discount to participants who were born in and currently work in low income and lower middle income countries as ranked by the World Bank. Applicants must upload the first page of their passport and letter from their employer to verify they qualify for this discount.

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Cape Town 2019

Pre and Post Conference Tours

Conference Programme

Delegate Information

Confirmed Speakers

Specialist Certificates

Principles of Person-Centred Care

Clinical Applications in Person-Centred Care

Fundamentals of External Evaluation Surveying

Medication Safety

Introduction to QI and PS

FRANCOPHONE

ISQua Specialist Certificate

Principles of Person-Centred Care

What our learners say

2019 Conference Tracks

Course Content

What our learners say

Benefits

Specialist Certificates fees

Sign Up For A Specialist Certificate Today

Topic	Synopsis	Presenter
How a senior leader dealt with a harm case and what was put in place following a harm event	In this session, the senior leader will share his insight into key considerations when dealing with a harm event, based on several adverse event case studies from Ireland.	Philip Crowley, National Director, Quality Improvement, Dr Steevens' Hospital, Ireland

Topic	Synopsis	Presenter
Policy issues related to patient engagement. Systems advocacy	Systems advocacy patient-centred care is increasingly being acknowledged as an integral part of evaluating health care. Yet, from a quality improvement perspective the rationale, measurement and implementation of strategies to improve patient- centred care is often subject to debate. The aim of this webinar is to review why quality improvement efforts should embrace patient-centredness, to examine some of the measurement issues and to assess conceptual underpinnings that should inform both measurement and actions to improve patient-centred care.	Oliver Groene, Vice Chairman of the Board at OptiMedis AG

Topic	Synopsis	Presenter
Involving people in the design of healthcare facilities	Organizations are increasingly realizing the powerful positive relationship between the physical environment, the arts, and the staff and patient experience. There is considerable published evidence that supports this relationship and better environments save money over time. Involving all key stakeholders in improving the design of physical environments is a winning strategy that provides a significant and sustainable return on investment.	Blair Sadler, Senior Fellow, Institute for Healthcare Improvement

Topic	Synopsis	Presenter
PREMs & PROMs, PCOMs, PCPMs	This session will discuss patient reports on experience of receiving care, patients reports on health status changes over time, and person centered outcomes and goal achievement.	Eyal Zimlichman, Deputy Director General, Chief Medical Officer and Chief Innovation Officer, Sheba Medical Center