ISQua Specialist Certificate

Principles of Person-Centred

Principles of Person-Centred Care

About the course

This course offers learners a panoply of key global perspectives and evidence-based initiatives in the field of person-centred care which can then be used to improve patient experience, patient engagement and patient satisfaction.


Who is it for
This course is suitable for physicians, clinicians and point-of-care staff.

2019 Conference Tracks

Course Content

What is Person-Centred Care (PCC)? An Introduction to Patient Engagement and Patient Experience of Care
Topic Synopsis Presenter
What is PCC? Why is Patient Engagement Important? Introduction to Patient Experience & Satisfaction This session will provide a comprehensive introduction to main concepts, principles and domains for PCC. It will explain the importance of patient engagement and the value of patient experience and patient satisfaction. Susan Edgman-Levitan, Executive Director, John D. Stoeckle Center for Primary Care Innovation at Massachusetts General Hospital
Culture of Person-Centredness : Key Principles to Enhance Patient Experience and Transform Care
Infrastructure and Leadership
Global and Policy Context and Consideration for PCC, PE, and PS
Engaging Persons in Designing, Delivering and Improving Care
Core Areas of Focus
Measurement: How Do We Know We Are Making a Difference?
Innovations in Partnering with Patients and PCC, PE and PS
Research Awareness
Transparency of Data in Healthcare
Final Assignment


Enhance your knowledge by studying an area of your interest in depth

Benefit from the knowledge and experience of internationally recognised experts

Obtain information on your subject from a global perspective

Learn and apply best practice to your own work environment

Specialist Certificates fees

New To ISQua? Hours Duration Cost Eligibility
  40 12 months €350 Applicants from High Income (HI) & Upper Middle Income (UMI) countries
ISQua Members Hours Duration Cost Eligibility
  40 12 months €250 Active ISQua Members
Standard LMIC rate* Hours Duration Cost Eligibility
  40 12 months €175 Applicants from Low and Lower Middle Income Countries (LMIC)
ISQua Member (LMIC rate*) Hours Duration Cost Eligibility
  40 12 months €125 Active ISQua Members from low and lower-middle-income countries

* ISQua offers 50% discount to participants who were born in and currently work in low income and lower middle income countries as ranked by the World Bank. Applicants must upload the first page of their passport and letter from their employer to verify they qualify for this discount.

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