Offering the latest news in health care quality and safety, the ISQua blog also features guest posts from the best and brightest in the industry.
Improving the patient experience requires a change in culture. This change must be embraced by and reflected in the actions of everyone within the healthcare system. Furthermore, everyone must understand the fundamental truth that “quality and patient safety improvement” is an ongoing and healthy process of changing mindsets.
In the last 10 years, a lot has happened around the world as far as healthcare quality and patient safety is concerned.
This includes efforts from the World Health Organisation (WHO), the epitome of healthcare-related enterprise, to Ministries of Health, and down to single-doctor clinics.
These efforts cover the most developed nations as well as least developed. Huge praise should be given to leaders at all levels for driving the agenda.
In 1985, I was one of a small group of people who were invited to a conference in Udine, Italy, with sponsorship from the World Health Organization (WHO), to explore the growing interest in measuring and improving the quality of healthcare services. One result of that meeting was the formation of a new professional association---the International Society for Quality Assurance in Healthcare. I had the pleasure of serving as a board member of that fledgeling organization for nine years, including serving as its president from 1989 to 1991.