Offering the latest news in health care quality and safety, the ISQua blog also features guest posts from the best and brightest in the industry.
Improving the patient experience requires a change in culture. This change must be embraced by and reflected in the actions of everyone within the healthcare system. Furthermore, everyone must understand the fundamental truth that “quality and patient safety improvement” is an ongoing and healthy process of changing mindsets.
This is my third and final blog on my time in Latin America. I was last in Chile many years ago and was very pleased to conclude my Latin American journey in Santiago. I was invited to speak at the 4th International Congress on Patient Safety in Chile which was organised by the FSP Chile – Fundación para la Seguridad del Paciente and led by Dr Hugo Guajardo Guzmán.
ISQua Fellow and one of our 2018 ISQua/AGPAL Interns, Isabela Castro, has shared her thoughts on the 'What Matters to You?' movement. 6th June is the 'What Matters to You? day, which aims to encourage and support more meaningful conversations between people who provide health and social care and the people, families and carers who receive health and social care.