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WEDNESDAY 5 NOVEMBER
PLENARY PRESENTATION
C1: Recent IOM efforts related to quality and health professionals
education
Mary Wakefield
Educating healthcare professionals: Experience with moving quality
improvement (QI) from the classroom to the bedside
Ward Flemons
Chair: Austin Leahy
ORAL PRESENTATIONS
C9: Patient satisfaction and empowerment
330: Patient satisfaction scores and hospital employee performance:
Whom to reward?
Wolosin R.J., Clark P.A.
Abstract.pdf
Slides.pdf
136: Avoiding the waste in customer satisfaction assessment: The
experience of the Valparaiso-San Antonio Regional Health Service
in Chile.
Gonzalez J.C., Fuentes R. De Azevedo A.C., Verdessi D.
Abstract.pdf
Slides.pdf
069: Patients perceptions of hospital quality and requests to transfer
to tertiary care
Dy S.M., Rubin H.R., Lehmann H.P.
Abstract.pdf
Slides.pdf
076: Views of European citizens on selected health policy topics
Coulter A.
Abstract.pdf
Slides.pdf
305: Doctor-patient communication and outcomes in elective surgery
Miller M., Siggins I.D.K., Donald K., O'Rourke P.
Abstract.pdf
Slides.pdf
C10: Standards and measures
053: A collaborative step-by-step self-assessment process for quality
in Argentina Report of an experience in 95 health institutions
Paganini J.M., Vazzano H., Basta A., Barragán H.L., Dellagiovanna
J.A., Iacona D.A., Jaluf G.C., Lloves J., Moccagatta D.A., Mules
E., Ortiz E., Paganini C., Peruzzetto C., Souilla B., Triacca E.,
Zosi M.H.
Abstract.pdf
294: A state initiative for quality improvement
Richards K., Martin A., Hunt J., Quoyle C., Murphy C.
Abstract.pdf
Slides.pdf
276: Standards for health promotion in hospitals: Development process,
results of pilot test and use as a self-assessment tool in European
hospitals
Grone O., Jorgensen S.J.
Abstract.pdf
Slides.pdf
178: Standards for children in hospital
Gibbons S., Robinson M., Brickley K., O'Connor M., Hughes S.
Abstract.pdf
Slides.pdf
313: Enabling service providers to put imci standards into practice
through COPEÆ (Client-Oriented, Provider-Efficient Services)
Bradley J., Igras S., Mielke E., Shire A.
Abstract.pdf
Slides.pdf
C11: Quality improvement – National Policy
300: The effect of $120 million in a five-year program to improve
the quality of healthcare in Queensland, Australia
Garrigan E.J.
Abstract.pdf
Slides.pdf
208: Implementing a national strategy for quality improvement in
the NHS in England: Measuring progress and impact
Walshe K., Mahon A., Cortvriend P.
Abstract.pdf
Slides.pdf
196: The influence of organisational culture on hospital quality
and performance: Evidence from the English National Health Service
Mannion R., Davies H.T.O, Marshall M.N., Jacobs R., Powell A.E.
Abstract.pdf
Slides.pdf
324: Pathway to institutionalization: Guatemalan MOH scales up performance
quality improvement process
Cordon O., Santizo R., Silva A., Gonzalez R., Santizo I., Monroy
M.E., Legros S., Tumaylle C., Metcalfe G.
Abstract.pdf
Slides.pdf
331: Implications of the US policy for human subjects protection
on quality improvement initiatives: Ethical and regulatory issues
and recommendations
Wynia M., Kmetik K.S., Antman M.S.
Abstract.pdf
Slides.pdf
POSTER PRESENTATIONS
C12: Quality improvement – Community care
071: Project protect: Pneumococcal vaccination policies and coverage
in Washington state nursing homes
De Hart M.P., Salinas S., Barnette L.J., Jr, Mustin H., Lewis K.,
Corbett C., Green P.
Abstract.pdf
079: Quality improvement, accountability and oversight in residential
care for the elderly
Hyde J.
Abstract.pdf
120: Strengthening quality improvement at primary levels of care
in the Philippines
Dayrit E.S.N., Yapchiongco R.S.
Abstract.pdf
060: A strategic view of performance-a model for measuring performance
of an integrated health district (Capital Health-Halifax, Canada)
Davies M., Martin K.
Abstract.pdf
170: evaluation of a weekend out of hours community mental health
nursing project: A pilot project one year on
Cass A., Hernon C., Lawlor P.J., McLoughlin K., Robinson M.
Abstract.pdf
298: The "community" in Singapore's chronic care model
Cheah J., Wong Loong Mun
192: Health-related quality of life: Home rehabilitation programs
for unilateral lower limb injury patients
Yeh L., Chung-Da Wu., I-Ping Liou., Hsiu-Chin Chen
C13: Quality improvement - National
067: Assessing national quality systems in the Caribbean Region
Shaw C., Augustine S., Crawford A.
Abstract.pdf
121: Bringing continuous quality improvement to a national level:
Developing a national continuous quality improvement system for
neuromodulation treatment
Beersen N., de Bruijn J.H.B., Dekkers M.A., ten Have P., Hekster
G.B., Berg M., Klazinga N.S.
Abstract.pdf
191: Health care quality for children and data from a nationally
representative survey
Chevarley F M., Dougherty D, Simpson L.
311: Managing hospital data to implement the excellence model -
Impact of data on professional and organizational behavior.
Bourek A., Such M.
Abstract.pdf
356: The development of the WONCA International Dictionary of General/Family
Practice
Peterson C.L.
Abstract.pdf
197: Can a quality assurance (QA) based family health program improve
health services utilization in developing rural areas?
Sagbohan M., Tankoano A.F., Zougan C., De Souza A.G.
Abstract.pdf
ORAL PRESENTATIONS
C21: Quality improvement – International initiatives
240: Effective registration and licensing of health professionals
and facilities: A critical quality improvement action in developing
country health systems
Adem S., Van Ostenberg P., Bunselmeyer E., Silimperi D.
Abstract.pdf
204: 2003 Role delineation study of the international healthcare
quality profession
Perez E.L., Carter-LeCompte P., Maronde J.L.
Abstract.pdf
Slides.pdf
359: Analyzing progress in health care quality: Developing a new
framework for comparison
Mattison N.
Abstract.pdf
Slides.pdf
C22: Patient satisfaction and empowerment
304: Consumer Self Rated Outcome measurement in Mental Health Services
Siggins I., Miller M.E., Kavanagh D.J., Donald M.
Abstract.pdf
Slides.pdf
117: Improving client communication in health care consultations
through clinic and community interventions in Indonesia
Kim Y M., Heerey M., Kols A., Putjuk F., Soeriawidjaja K., Bachtiar
N., Rosdiana D., Lewis G., Basuki E.
Abstract.pdf
Slides.pdf
272: Frail older people and their need for care and use of services:
A study in a Community Trust in Northern Ireland.
Gormley K.J.
249: One size does not fit all: Lessons learned in disseminating
health information
Alvarez R., Leeb K.
Abstract.pdf
Slides.pdf
C23: Quality improvement – Safety initiatives
088: Using the ISO international workshop agreement (IWA 1) to span
the health care chasm in quality and patient safety
Reid D.
Abstract.pdf
Slides.pdf
301: The incidence of stress in the Australian healthcare industry
Peterson C.
289: The framework for patient safety in South Australian metropolitan
public hospitals
Kearney B., Dennis C.
Abstract.pdf
Slides.pdf
340: How safe is the safety paradigm?
Arah O.A., Klazinga, N.S.
Abstract.pdf
Slides.pdf
POSTER SESSIONS
C24: Measuring performance
318: Is it possible to make quality assessments of primary care
providers in the UK using information extracted from patient records?
Reeves D.J., Roland M., Kirk S., Campbell S., Kennell-Webb S., Marshall
M.
Abstract.pdf
326: Foreign nurse migration patterns and ethical impact
Weinstein S., Caulk R., Taylor M.
266: Developing quality indicators for a national healthcare quality
report: Easier said than done
Arispe I.A., Holmes J.S.
Abstract.pdf
C25a: Quality improvement – Education and training
271: Training for quality in Argentina - Results of a training
course for quality evaluators
Etchegoyen G., Paganini J.M., Barragán H.L., Arrieta M.L.
Abstract.pdf
282: Addressing the unmet needs of management teams in Morocco.
The potential of scientific guidance to breach bureaucratic constraints
to quality improvement.
Blaise P., Zayyoun A., De Brouwere V., Kegels G.
Abstract.pdf
103: Multi-disciplinary education as a core concept in quality improvement
in health care
Wood B.
Abstract.pdf
180: Use of First Line Personnel (FLP) in the promotion of maternal
and child health care in a rural area of Eastern Uttar Pradesh,
India
Tandon J., Singh S.P, Rai R.
Abstract.pdf
302: The Making of The Indian Society for Quality in Healthcare
Muslim M.
Abstract.pdf
C25b: Quality improvement – External evaluations and awards
142: European standardization of Quality management systems for
Health care services - The CEN/BT TF 142 project
Kolitsi Z., Kajbjer K.
Abstract.pdf
319: Methodological issues of the effects of certification and accreditation
on healthcare.
Lemmens K.M.M., Walburg J.A.
Abstract.pdf
085: The first annual Regional Excellence Award in Health Care for
the Region of Latium, Italy
Caracci G., Fabio V.
Abstract.pdf
308: Improvement of the quality in the health services after the
use a work
approach following the roles of Standard ISO 9000 (Vision 2000)
in dental facilities
Tomasi W., Guarneri G.
Abstract.pdf
CLOSING PLENARY PRESENTATION
C26: Challenges in introducing nationwide initiatives, and global
perspectives
Julio Frenk
Health care work environments, patient safety and quality - Evidence
into action
Linda Aiken
Chair: Robert Graham
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