TUESDAY
19 OCTOBER
1830: Conference official Opening and
Welcome Reception
WEDNESDAY 20 OCTOBER
0900: Welcome to the conference
Wim Schellekens, Conference Chair
Welcome from ISQua President
Austin Leahy
Introduction to the Program
Wim Schellekens
A1: OPENING PLENARY PRESENTATION
Patient central:
New roads in integrating professional and organisational quality
Wim Schellekens
and Marc Berg
1030: BREAK
1130 -1145: A2: MINI-PLENARY SESSION
A framework for studying and addressing health disparities
Anne C. Beal,
USA
Slides.pdf
Abstract.pdf
1145 –1230: A3: MINI-PLENARY SESSION
Safety matters in behavioural
health
Christy L. Beaudin, USA
Slides.pdf
Abstract.pdf
1100 -1230: Concurrent workshop, oral and poster sessions
WORKSHOP
SESSIONS:
A4: Rewards and incentives for improving performance
Leader:
Bullivant J.
A5: The road to international accreditation for accreditation
and other external evaluation bodies
Leaders: Heidemann E., and Donaldson
B.
A6: The quality of care for patients with cancer: Measurement and
improvement programs in three nations
Leader: Schneider E.C.
A7:
Quality improvement and training education: A European concern
Leader: Debout
C.
A8: Dutch hospitals: Less hazardous places? 40 hospitals, one ambition:
pushing results for patient safety
Leader: Schouten L.
A9: Improving
the performance of primary care delivery in the UK
Leader: Oldham, Sir J
BRIEF PAPER SESSIONS
A10: Measuring Patient Satisfaction
336: Explaining global patient satisfaction within and across different types
of health care
Bikker A., Thompson A.G.H.
386: Measuring patient
satisfaction with care: The patient and practitioner disparity
Henderson A.
Slides.pdf
Abstract.pdf
242: Users and non-users satisfaction regarding the functioning of the health
services: An approximation of quality evaluation and the expectations about the
quality of the health system in Mexico
Poblano-Ver Stegui O., Vèrtiz-
Ramìrez J.J., Rojas-Martìnez R., Saturno P.
261: Measuring
to improve quality orientation toward patients: Facilities
indicators &
patient satisfaction
Poletti P., Vian F., Mambelli P.
Slides.pdf
Abstract.pdf
308: A randomised controlled trial to test the effect of three interventions
on response rates to a postal survey of mental health service users,
Reeves
R., Howell E.M.
Slides.pdf
Abstract.pdf
A11: Quality improvement: Systems
381: The multifaceted business
case for quality
Ferguson J.F., Garrett R.C,, Gross P.A,, Hogstrom H,, Fiore
A.
Slides.pdf
Abstract.pdf
153: Return on investment: improving the quality of life for the frail elderly
Markle-Reid M., Weir R., Browne G., Henderson S., Roberts J., Gafni A.
Slides.pdf
Abstract.pdf
099: Comparing long-term effects and cost effects of two quality strategies
to improve test ordering in primary care
Verstappen W., Van Der Weijden T.,
Grimshaw J., Van Merode F., Grol R.
Slides.pdf
Abstract.pdf
379: Malpractice claims rate: A patient initiated indicator of quality in
health care?
Essinger K.
Slides.pdf
Abstract.pdf
443: Health insurance and quality assurance: Two flips of a coin? on the
forgotten role of the sickness funds
De Béthune X., Mertens R.
Slides.pdf Abstract.pdf
A12: Improving patient safety
390: The role of the coronial process
in initiatives for improving patient safety and quality of health care
Ibrahim
J., Mcmillan N., Grech C., Bugeja L., Ranson D.
Slides.pdf
Abstract.pdf
297: Gaps in patient safety culture change by profession: observations
of an incident reporting system at a national university hospital in Japan
Hirose M., Adachi Y., Kuwabara Y., Tanaka K., Imanaka Y. Evans E.
Slides.pdf
Abstract.pdf
410: ‘Safe patient, safe hospital’ project: a prelude to culture
of safety in Polish hospitals
Kutryba B., Wasikowska H., Banaszewska A.
Slides.pdf
Abstract.pdf
425: Listening to vulnerable groups: Improving patient safety for people
with learning disabilities
Williams S., Osborn S.
Slides.pdf
Abstract.pdf
409: Universal protocol for preventing wrong site, wrong procedure, wrong
person surgery
O’ Leary D.S.
Slides.pdf
Abstract.pdf
POSTER PRESENTATIONS
A13(a): Quality improvement clinical
222: Considered judgement in evidence-based guideline development
Verkerk
K., Veenendaal H van., Burgers J.S., Hendriks H.J.M.
Abstract.pdf
249: Quality of intra-uterine insemination (IUI) care in The Netherlands
Haagen E C., Nelen W.L.D.M., Kremer J.A.M., Braat D.D.M., Grol R.P.T.M.
Abstract.pdf
289: Networking for the development, implementation and evaluation of oncology
clinical practice guidelines in The Netherlands
Ho V.K.Y., Koppejan-Rensenbrink
A.G., Otter R., Lennards C.A.L.M.
Abstract.pdf
299: The need for outcome orientation to reach quality in health care services:
Can it be met by a new approach, ‘clinical flow control’ (CFC)?
Savas B.S., Cesuroglu T.
455: Ensuring quality of the patient course
through patient record audits
Bagger D., Hansen A., Riisberg K., Riisberg
P.
Abstract.pdf
162: Experiences of developing and implementing clinical pathways for several
congenital heart disease surgeries in a tertiary care hospital
Yang K.A.,
Kim C.G., Kim E.H., Park J.J., Kim S.W., Shin J.S., Yoo Y.M., Lee S., Park S.K.
Abstract.pdf
110: A 3D tool to visualise clinical pathway indicators: The case study for
total hip arthroplasty.,
Vanhaecht, K., Croes L., Sermeus W., Delesie L.
Abstract.pdf
109: International multi-centre study on total knee arthroplasty within the
Belgian Dutch Clinical Pathway Network
Vanhaecht K., Sermeus W., Bellemans
J.
Abstract.pdf
108: Comparing Belgian and Italian approaches to implementing and evaluating
Clinical Pathways: A case study of total hip arthroplasty
Vanhaecht, K., Sermeus
W., Bellemans J., Deales A., Di Stanislao F., Panella M.
Abstract.pdf
A13(b): Measures: Clinical practice
186: The relevance of co-morbidities
for treatment decisions in chronic heart failure in Europe
Sturm H., Veeger
N., Balje-Volkers C., Swedberg K.,van Gilst W.H, Haaijer- Ruskamp F.M.
Abstract.pdf
414: Improving data quality through utilisation of RN data collectors
Restrepo, E., Polancich S.
Abstract.pdf
266: Developing quality indicators in hospitals: the COMPAQH project
Grenier-Sennelier C., Aronica E., Daucourt V., Ginesy E., Michel P., Minvielle
E.
Abstract.pdf
260: Developing actionable indicators: structure, process and outcomes in
breast cancer care
Gort M., Otter O., Broekhuis M.
Abstract.pdf
303: Performance indicators for AMI in Lazio Region (INCA Indicators in Cardiology)
Tozzi, Q., Aracci G., Agabiti N., Catalano N., Casertano L., Cardo S., Gillespie
F., Duranti G., Scanzano P., Mantuano C., Gangale A., Fabio V., Santini M., Guasticchi
G.
Abstract.pdf
348: Development of clinical performance indicators with a neurosciences
specialist unit
Harvey R J., Morgan M.
Abstract.pdf
317: Adherence to key indicators for antibiotic use in lower respiratory
tract infections (LRTI): a multicentre trial in Dutch hospitals
Schouten J.A.,
Hulscher M.E.J.L., Kullberg B.J, van der Meer J.W.M.,
Grol R.P.T.M.
177: Performance indicators in rehabilitation: Performance in daily care can be
measured and improved
Dekker J.H.M., Siemonsma P.C., Schroder C., Bik M.,
van Dijk C.
1230-1345: LUNCH
1345-1430: A14: MINI-PLENARY SESSION
Quality of care and the NHS
Martin Marshall
1430-1515:
A15: MINI-PLENARY SESSION
Initiatives in quality and safety in health
care in GCC states
Tawfik Khoja
1345-1515: Concurrent workshop, oral
and poster sessions
A16: Good healthcare innovation practice (GHIP) from
a patient's perspective
Leader: Naber L.J.
A17: Accrediting the training
programs of external evaluation bodies
Leader: Donaldson B.
A18:
Indicators for cardiovascular care: An international perspective
Leader: De
Vernejoul N.
A19: Knowledge brokering
Leader: Ravensbergen J.
A20: Patient central: Development of a patient focused quality oversight
program for a virtual health care city
Leaders: Helfrick J.F., Kleefield S.,
Mehta M.
A21: An international perspective on the role of the public
in health care technology evaluation and decision processes
Leader: Sanders
J.M.
BRIEF PAPER SESSIONS
A22: Patient empowerment
155: Instilling empowerment as a cultural value in program implementation
Regan J.
Slides.pdf
Abstract.pdf
273: Consumers, interns, and senior clinicians on barriers to consumer participation
in hospitals: Implications for medical education and structural change
Miller
M.E., Siggins I. D.K., Sherrell H.
Slides.pdf
Abstract.pdf
305: Who should be involved: Lay and professional perceptions of public involvement
in the quality of healthcare delivery
Litva A., Canvin K., Gabbay M., Jacoby
A., Bell P.
Slides.pdf
Abstract.pdf
116: Implementing a system-wide quality improvement process to address information
needs of consumers of public mental health services: A case study Foreman P.,
Thomas S., Spink J., Petralia W.
Slides.pdf
Abstract.pdf
188: Informed consent in Western Australia: What do patients want to know
and how do they like to receive the information?
Kovar J., Diamond M.R, Allen
P.I.M., Skevington S.
Slides.pdf
Abstract.pdf
A23: Measuring performance
282: Quality indicators to monitor post-operative
pain
de Chambine S., Lory C., Poisson-Salomon A.S.
Slides.pdf
Abstract.pdf
197: Compliance with national guidelines for the diagnosis and treatment
of soft- tissue sarcoma (STS) in clinical practice
Coecorden van F,. Mulder
I., Borgstein P.J., Cornelissen-Levering C.C.,
Labrie A., Peterse J.L., Siesling
S., Van Tienhoven V.G.J., Visser O.
403: The use of quality indicators
in units of internal medicine and in general practice in Marche Region, Italy
Misericordia P., Simoni P., Landro V.
401: Evolution of the management
of cystic fibrosis between 1996 and 2002
Touzet S., Bourdy S., François
S., Bellon G., Colin C., Durieu I.
Slides.pdf
Abstract.pdf
122: Variations in the treatment of acute myocardial infarction (AMI) among
Swiss academic medical centers
Luthi J.C., McClellan W.M., Flanders W.D.,
Pitts S.R., Burnand B.
Slides.pdf
Abstract.pdf
A24: Quality improvement: Risk management
271: Lessons learned from
a pilot of an incident management system and the implications for state wide implementation
Scott M., Montgomery J.
148: A systems approach to managing medication
risks
Lau D H., Balla M., Grogan R.
Slides.pdf
Abstract.pdf
173: Health care incident reporting in the Czech Republic
Marx D., Gladkij
I.
Slides.pdf
Abstract.pdf
367: Nursing staffing and the effectiveness of fall prevention
Chen,
Yu-Chih, Chien, Su-Feng; Kuo, Shu-yu.
Slides.pdf
Abstract.pdf
335: Towards an international patient safety event taxonomy: A comparison
of incident reporting systems in four countries
Chang A., Griesinger L.E.,
Loeb J.M.
Slides.pdf
Abstract.pdf
POSTER PRESENTATIONS
A25(a): Quality improvement: Systems
391: Applying the IHI breakthrough series collaborative to two new topics:
Medicare sponsors prevention collaboratives for surgical infection and pressure
ulcers
Daniel D.M., Hausmann S.M., Johnson R.M., Bunt K., West, J., Westfall,
K., Hammerschmidt W
118: Pre-hospital care of St Segment elevation myocardial
infarction in ile-de- France: Experience from the e-MUST regional registry
de Vernejoul N., Laperche T., Fosse S., Lapandry C.
Abstract.pdf
441: Nationwide feedback on antibiotic prescriptions by GPs : From pharmacy
invoice to quality improvement
Mertens R., Diels J.
Abstract.pdf
406: The effects of health related help-seeking behaviours on health function
among older adults
Jiin-Ru Rong., Ning-Chuan Sung.
Abstract.pdf
388: The study of medication service quality of hospitals in Taiwan
Huang
P.C., Feng C.H., Huang Y.M., Lee C.S., Huang J.L., Bair M.J.
Abstract.pdf
369: Measuring the impact of a patient-focused professional practice model
on HIVD patient outcomes
Chen Yu-Chih., Li-Hwa Lin.
Abstract.pdf
363: Hypertension and diabetes in asymptomatic corporate members of a health
plan in brazil: A web system to detect, refer and control adherence to treatment
Cardoso P.J.R., Kropf A.J.G., Leibel F.
Abstract.pdf
332: Improvement in functional status measure in stroke: What is its relation
to common care parameters and can it be predicted?
Nadathur S.
Abstract.pdf
229: Strategy to decrease the frequency of emergency room visits made by
patients undergoing hemodialysis at the outpatient clinic
Shin Y. J., Cho
H. S., Tak E.Y., Cho S. J., Song Y.H., Ko S.M.
A25(b): Quality improvement:
Systems
112: Clinical governance and the management of public sector
health care excellence
Hill C.
Abstract.pdf
133: Components and effectiveness of integrated care programs for hospital
patients
Ouwens M.M.T.J., Wollersheim H.C.H., Hermens R.P.M.G.. Hulscher M.E.J.L.,
Grol R.P.T.M.
Abstract.pdf
154: The influence of cooperation and collaboration on the quality of health
care Stoffels A., Broekhuis M., Molleman E.
Abstract.pdf
248: In the eye of the beholder: An international comparative study on quality
management in 3 eye hospitals and the potential for further cooperation Custers
T., Sol J.C.A., Klazinga N.S.
Abstract.pdf
224: Effect analysis: Management of E-Nursing manner education program
Kim D.H., Jung S.H., Han K.S., Kim H.O., Yeon M.H., Shin J.H.
Abstract.pdf
315: The health promoting emergency department: health promotion and disease
prevention attitudes and practices of Canadian emergency room physicians Rondeau
K.V., Francescutti L.H.
Abstract.pdf
314: Educating to improve care: Integrating the science of quality improvement
in an undergraduate medical curriculum
Varkey P., Viggiano T.R.
Abstract.pdf
149: Quality improvement of hospital care through self-assessment of standards
and indicators for health promotion
Grone O,, Jprgensen S.J.
312:
Implementation of client-focused administrative policies
Barrios S.R,L,, Freitas
R,, Ferreira D,P,, Cruz M, Makiyama M,N.
Abstract.pdf
1515: BREAK
1545: A26: PLENARY PRESENTATIONS
The power
of partnership: kernicterus prevention as a case study of consumer partnering
to advance systems-based safety
Martin Hatlie and Sue Sheridan
Slides.pdf
Abstract.pdf
CHAIR: Heather Palmer
1715: Delegate Get-Together
Hosted by Joint Commission International
THURSDAY 21
OCTOBER
0900: B1: PLENARY PRESENTATIONS
Transforming
healthcare into a new level of performance
Göran Henriks and Mats Bojestig
CHAIR: Wim Schellekens
1030: BREAK
1100 -1145: B2: MINI-PLENARY
SESSION
Improving flow improves everything
Carol Haraden
1145 -1230: B3: MINI-PLENARY SESSION
Some difficult issues in patient
safety
Ross Wilson
Slides.pdf
Abstract.pdf
1100 -1230: Concurrent workshop, oral and poster sessions
WORKSHOP
SESSIONS
B4: Our life in our hands: Building a health service in
which we can all become partners in our care
Leader: Bibby J.
B5:
STAFFING FOR EXCELLENCE: THE EXPERIENCE OF THREE ACCREDITATION AGENCIES IN SETTING
STANDARDS AND EVALUATING COMPLIANCE
Leader: vanOstenberg P.
B6: Challenges
in indicator monitoring
Leader: Mainz J.
B8: Working without a waiting
list: Balancing capacity and demand in hospital specialist outpatient clinics
Leader: Rouppe van der Voort M.
B9: Developing patient safety standards
to meet international principles
Leader/s: Donaldson B., Detmer D.
BRIEF PAPER SESSIONS
B10: Patient empowerment
096: Variations
in patient experience in England: An analysis of national patient surveys of National
Health Service (NHS) organisations
Raleigh V., Sarah S., Cook A., Jones S.,
Irons R., Hallt K.
Slides.pdf
Abstract.pdf
411: Patient-centred primary care in the British NHS: an examination of rhetoric
and reality
Pickard S., Sheaff R.
Slides.pdf
Abstract.pdf
233: Attention to personal space for residents of nursing homes
van den
Elzen A.J.
275: Mirror-meetings: patients in the title role, healthcare
workers in the audience. A method to improve patient centred attitudes
Mul
M., Witman Y.
Slides.pdf
Abstract.pdf
394: First patient project: Developing a model of patient-centred care
Gavin K.T., Brady M., Graham A., Lyons M., Edgely J., Willow D., Lyons M.A.
Slides.pdf
Abstract.pdf
B11: Quality improvement: Systems
326: Inequality in access to coronary
artery by-pass graft surgery (CABG) in Brazil: A regional and international comparative
study
Noronha J.C., Martins M., Travassos C.
Slides.pdf
Abstract.pdf
328: Shortening of waiting time for outpatient consultation in a teaching
hospital
Lee J.Y., Choi Y.K., Jang M.K., Hwang J.I., Park N.H.
Slides.pdf
Abstract.pdf
134: Effect of discharge instructions on the readmission of hospitalised
heart failure patients: Are JCAHO heart failure ORYX core measures useful?
Naessens J.M., VanSuch M.B., Stroebel R.J., Hernke D.A., Gorzycki L.J.
Slides.pdf
Abstract.pdf
174: Reduction of inappropriate revisits to the emergency department 72 hours
after being discharged
Park H.Y., Song K.J., Han S.K., Kim H.J., Jeon D.J.,
Shin K.H., Yoon A.R., Leem S.Y., Lee E.S., Choi S.Y.
Slides.pdf
Abstract.pdf
200: Business process re-engineering in home-care services
Panella M.,
Sarasino D.
Slides.pdf
Abstract.pdf
B12: Quality improvement: External evalatuion
232: Revision of the
Dutch external peer review (visitatie) model: Reporting the results of a multi-specialty
project
Bik M.C.M., Lombarts M.J.M.H.
095: The implementation of
Six Sigma in a Dutch hospital
Heuvel J., Does R., Berg M.
Slides.pdf
Abstract.pdf
257: Improvement of quality in Satakunta special care district using the
ISO 9001:2000 quality management system
Sivonen S., Kauppinen P., Kallio,
M.
Slides.pdf
Abstract.pdf
196: How to foster quality improvement culture in health care: The experience
of the award of Lazio Region, Italy
Caracci G., Fabio V., Casertano L., Mantuano
C., Gangale A., Duranti G.,
Gillespie F., Borgia P., Scanzano P., Liva C.,
Guasticchi G.
Slides.pdf
Abstract.pdf
156: The EFQM Excellence Model application in Udine Hospital through a two
level self-assessment process
Vernero S., Bragonzi G., Rebelli A.
Slides.pdf
Abstract.pdf
POSTER PRESENTATIONS
B13(a): Measures: Patient satisfaction
288: Coronary heart disease and the English national service framework: A
patient survey
Cornelius V., Reeves R., Dunckley M.
Abstract.pdf
313: What barriers do patients and doctors identify to share decisions? The
case of hormone replacement therapy (HRT)
Miranda A.T.C., Ordeiro H.A., Carneiro
M.M.A.P., de Noronha J.C., Trajano, A.J.B.
Abstract.pdf
398: To start a regional plan of disease management for chronic renal failure
patients: Asking them what they need
Gardini A., Lolli Schiavo M., Sbarbati
S., Carletti P., Di Stanislao F.
Abstract.pdf
101: Patients involved in guideline development: Preferences of patients
with anxiety disorders in the multidisciplinary guideline for ‘anxiety disorders’
Eland A., van der Veen C., van der Linden M., Wieman A., Franx G.
Abstract.pdf
433: Quality assessment of birth care in the public and private hospitals
in Sana’a City, Yemen
Attal B., Hassan A., Harran D.
309: Do
hospitalised patients accept an identification bracelet ?
Clèopas A.,
Kolly V., Bovier P.A., Garnerin P., Perneger T.V.
128: Users’ views
on the United Kingdomf ambulance emergency services
Dunckley M., Reeves R.,
Osborn C.
103: An audit on good practice in consent
Harkness G.E.,
Caldwell J., Beresford P., Mc Griskin A.
B13(b): Measures: Patient satisfaction
159: Patient experience: Measuring patient satisfaction within a cluster
of healthcare institutions in Singapore
Yeo S.l.N., Woon C., Wong P.S.
431: Development and validation of a questionnaire to elicit evaluations
and preferences from consumers about preventive services: A pilot study Lebersztein
G., De Luca M., Pereyra Araujo F., Morend I., Sosa M., Ferrari J.
Abstract.pdf
205: The main factors influencing customers’ satisfaction with the tertiary
health care services in Estonia
Pall V., Einasto M.
Abstract.pdf
268: Analysis of the effectiveness of a newly designed and implemented patient
complaint management system
Kus H., Kutluat S., Budak M., Cakmakci M.
Abstract.pdf
304: Patient’s satisfaction in emergency care: Lazio region’s experience
Mantuano C., Caracci G., Duranti G., Gangale A., Casertano L., Fabio V.,
Gillespie
F., Montiroli P., Scanzano P., Guasticchi G.
Abstract.pdf
350: Quality in Irish healthcare (2000 – 2002): The consumer perspective
Dunne H.F., Coates H., Brooks A.M., Fallon P.
Abstract.pdf
329: Customer satisfaction monitoring system
Bonilla R., Garcia-Padilla
G., Gordon A., Solorzano J.
Abstract.pdf
351: Patient focus: The key in improvement of care across the boundaries
Peterson A., Bojestig M.
Abstract.pdf
B13(c): Quality improvement: Systems
454: Measurement of hospital's
production function and real case costs : Useful tools for quality and performance
improvement
Lemay A., Carle J., Bilodeau R., Mireault J., Handfield D.
Abstract.pdf
241: Buying together: Pharmacy’s centralised purchases department In
Valparaiso San Antonio Health Service, Chile
Fuentes R., Rifo P., Gonzalez
J.C., Trigo M., Verdessi D.
Abstract.pdf
316: A coordination of care intervention to improve outcomes of cost, quality,
& patient safety: A case management approach in a medicare home care population
Bender N.L., Schmitt M.H.
Abstract.pdf
183: Doctors’ attitudes and satisfaction with the review system of
National Health insurance claims In Korea
Jo H.S., Jeong H.J., Hwang M.S.,
Park H.S., Kim J.W.
Abstract.pdf
355: Lean production principles in radiotherapy
Backes H.H., Hermans
R.T., Wanders S.L., De Jong J.M., Borger J.H.
Abstract.pdf
318: Ombudsman in the public administration as an instrument of improvement
of quality in attendance to service
Munira Simao A.
Abstract.pdf
276: More quality bang for your health care buck
Dlugacz Y.D., Stier,
L.A.
Abstract.pdf
181: Quality control of diagnostic coding in the Korean Burden Of Disease
Project Jo H.S., Sung J.H., Choi J.S., Hwang M.S., Jeong H.J., Bae S.C.
Abstract.pdf
430: Comparison of clinical record vs pharmacy data to capture chronic morbidity
for case mix assessment: A pilot study
Lourtau L., De Luca M., Lebersztein
G., Morend I.
Abstract.pdf
1230-1345: LUNCH
1345-1515: B14: MINI-PLENARY SESSION
Patient empowerment in primary health care
Richard Grol
1345-1515:
Concurrent workshop, oral and poster sessions
WORKSHOP SESSIONS
B15: Shared-decision making in clinical care: finding effective improvements!
Leader: de Noronha J.C.
B16: A harmonised quality platform for European
healthcare?
Leader: Blomberg Piene I.
B17: Measuring and rewarding
‘value’ in health care: the need to expand the quality measurement agenda
Leader: Roski J.
B18: Successful development, implementation and evaluation
of clinical pathways: The Belgian-Dutch clinical pathway network approach
Leader: Sermeus W.
B19: Hospital infection control programs at the crossroads:
Turning science into sustained practice through effective management
Leader:
Timmons K.
B20: Using e-health to optimise patient safety: the consumer's
perspective
Leaders: Zelmer J., Detmer D.
BRIEF PAPER SESSIONS
B21: Quality improvement: Measures
, 166: Benchmarking as a means
to improve the quality of clinical processes : An application to hip fracture
management
Moret L., Merle V., Dujardin F., Gouin F., Pidhorz L., Passuti
N., Czernichow P., Lombrail P.
Slides.
pdf Abstract.pdf
192: Participation in repeated audit rounds is associated with significant
quality improvements
Lorentzen J., Rasmussen L.
Slides.
pdf Abstract.pdf
213: Assessment and validation of process and outcome indicators for health
care activities
Bevilacqua L., Bertuzzi M., Falappi E., Mazzali C., Sancini
S.
278: Development and implementation of clinical indicators in a CQI
project involving 72 Sicilian Hospitals
Frazzica P., Perraro F., Martinez
E.
Slides.
pdf Abstract.pdf
238: Building a framework for comprehensive indicator measurement
Sprenger
S.L., Hanold, L.S.
Slides.
pdf Abstract.pdf
B22: Quality improvement: Systems
362: Improving emergency care
in Australia
Baggoley C., Buchan H., Davies J., Huckson S.
440: Implementation
of a ‘one-stop shopping’ vascular centre for patients with chronic venous
insufficiency: Durable results after one year
Willigendael E.M., Bendermacher
B.L.W., Rozeman C., Meesters B.,
Welten R.J.T.H.J., Bollen E.C.M., Teijink
J.A.W,
Slides.
pdf Abstract.pdf
423: Quality based financing and payment of the application of a high cost
medical therapy: The case of neuromodulation treatment for chronic non-oncologic
pain in The Netherlands
Beersen N., Redekop W.K., de Bruijn J.H.B., Theuvenet
P.J., Berg M,
Klazinga N.S.
Slides.pdf
Abstract.pdf
358: The NSW Blood Transfusion Improvement Collaborative (BTIC): Reducing
inappropriate red cell transfusion in clinically stable patients
Harrison
B.T., Wilson R.M., Thomson A.T.
Slides.
pdf Abstract.pdf
400: ‘See and treat’: Initiatives in accident and emergency departments
Lamont S.S.
Slides.
pdf Abstract.pdf
B23: Patient satisfaction
147: Cancer: Saving lives, and improving
the patient experience
Fry T.
244: Implementation of cancer rehabilitation
in The Netherlands: An improvement of patients' quality of life and the quality
of cancer care
Gijsen B.C.M., Koppejan-Rensenbrink A.G., Remie M., Postma-Schuit
F.,
Lunter S., Tummers R.
Slides.
pdf Abstract.pdf
165: Telephonic follow-up after discharge from the N.I.C.U. at the university
hospital of the Vrije Universiteit Brussels, Belgium
Waterschoot T., Vercruysse
R., Van Strubarq I., Janssens G., Lauwers G.,
Ost S., Seynaeve H., Vereecke
I, Derijck C., Troch E., Geens S.
Slides.
pdf Abstract.pdf
250: Development of a survey to evaluate the experiences of young patients
aged 0- 17 admitted to hospital in England
Ramm J.L., Hopwood B., Reeves R.
Slides.pdf
Abstract.pdf
301: Using the United States CAHPSÆ Instruments to track consumer experience
and improve performance in the Dutch healthcare system
Arah O.A., Asbroek
A.H.A., ten de Koning J, Poll A., Stam P, de Vries H., Delnoij D.M.J., Klazinga
N.S.
Slides.pdf
Abstract.pdf
POSTER PRESENTATIONS
B24(a): Quality Improvement: External
evaluation
253: Exploring accreditation in Belgium: A preparatory and
competence building field exercise
Mertens R., De Béthune X., Blampain
J.P., De Plaen J.F., D'Hoore W.,
Olivier P., Vanschoor M.
Abstract.pdf
245: Are clinical leaders and staff prepared for accreditation? Survey on
knowledge, expectations and areas for improvement in the County of Copenhagen
Knudsen J.L., Gut R.
Abstract.pdf
364: An experience of Continuous Quality Improvement (CQI): A check of the
compliance of a set of standards for accreditation
Catalano N., Caracci G.,
Mantovani J., Pignocco M., Crescenzi A., Guasticchi G.
Abstract.pdf
237: First experiences of a combination of accreditation/îvisitatieî
of the cancer care chain-organized delivery care in hospitals in The Netherlands
Otter R., Heijden V.D.F.V.M.J., Stinenbosch D.M., Lennards C., Beaard H.W.M.
251: A quality tool for improving the cancer chain care: the multisiciplinary
"visitatie"
Otter R., Annyas A.A., Botke G., Bekkum V. D., Hummer
H.
259: Evaluating 10 years of external peer review (visitatie) of obstetric
and gynaecological practices in the Netherlands
Lombarts M.J.M.H., Reijnders
F.J.L.
Abstract.pdf
215: Improvements to the patient's experience as a result of applying quality
standards
Cunningham A., Franca M., Mackereth-Hill J.
Abstract.pdf
347: Analysing the association between Joint Commission survey preparation
and patient satisfaction scores
Philip R., Hargreaves M., Garman A., Fullam
F., Blundy J.
B24(b): Quality improvement: External evaluation
462: Using the ISO international workshop agreement (IWA 1) to span the health
care chasm in quality and patient safety
Reid D,
216: ISO 9001:2000
in Healthcare
Stoneham Y., Mackereth-Hill J., Payne A.
Abstract.pdf
457: Training of internal surveyors
Bagger D.
Abstract.pdf
203: Improving treatment for chronic patients: Can it be done in one peer
review session?
Denig P., Kasje W.N., de Graeff P.A., Haaijer-Ruskamp F.M.
Abstract.pdf
160: A choice for quality as the core of strategy: A learning experience
based on the EFQM excellence model
Berdenis van Berlekom S.H., Willems M.
Abstract.pdf
152: The EFQM excellence model application and benchmarking in seven Italian
healthcare organizations
Vernero S., Favaretti C., Orlandini D., Pavan P.,
Pilati G., Poletti P., Teodori C., Wienand U.
Abstract.pdf
208: A consistent approach to evaluation of a quality programme
Crisp
H., Howard L.
Abstract.pdf
123: The design and implementation of an organisation-wide quality assessment
system, within integrated healthcare networks
Staines A.
Abstract.pdf
B24(c): Quality improvement: Systems
225: Increasing the efficiency
of business flow between obstetrics and the departments in connection with neonates
Kim J.H.
Abstract.pdf
113: An exploratory analysis of the relative importance of continuous quality
improvement domains in health care organizations
Counte M.A., Meurer S.J.,
Guo S.
Abstract.pdf
172: Application and comparison of the prioritisation model and the diagnosis
model in the appropriateness of an Intensive Care Unit in Korea
Hwang, Jeong-Hae.
Abstract.pdf
405: Organisational Change: The case for quality and accountability
Szabo
C.
Abstract.pdf
444: Do you also feel you are being cooked alive?
Van Aalst S., Bakker
P.
277: Avoiding unnecessary hospital admissions in the elderly: Evidence
and pitfalls Siggins I.D.K., Miller M.E., Sherrell H.
Abstract.pdf
191: The redesign of the operating room through activity modelling and activity
based costing
Panella M., Demarchi M.L., Apicella A.
Abstract.pdf
429: Prediction of health services utilisation with demographic features
and drugs for chronic conditions: Score development and validation
Lebersztein
G., De Luca M., Lourtau L., Morend I.
,
382: A unified classification
of patients claims for monitoring and organisational change at the regional level
Gardini A., Maturo A.. Carnevali M., Sbarbati S., Gordini D., Caglioti S.,
Cipolla C., Di Stanislao F.
1515: BREAK
1545: B25: PLENARY
PRESENTATION
Essential lessons for maintaining the quality and safety
of care when faced with a major event (A)
Allison Stuart
Essential
lessons for maintaining the quality and safety of care when faced with a major
event (B)
William Ho
Slides.pdf Abstract.pdf
1715: ISQua ANNUAL GENERAL MEETING
1730: Conference
GALA NIGHT program
FRIDAY 22 OCTOBER
0900: C1: PLENARY PRESENTATION
Patients first in New Zealand
Tania Thomas, New Zealand
Slides.pdf
Abstract.pdf
European developments with regard to patient orientation
Ursula Fronaschütz,
Austria
Slides.pdf
Abstract.pdf
CHAIR: Bruce Barraclough
Invitation to Vancouver
Elma Heidemann,
Chair, ISQua 22nd International Conference
1030: BREAK
1100
-1230: C2: MINI-PLENARY SESSION
Improving the care of people living with
HIV/AIDS through the accreditation of health facilities
Karen H. Timmons and
Kenji Tamura
1100 -1230: Concurrent workshop, oral and poster sessions
WORKSHOP SESSIONS
C3: Putting public and patient involvement
into practice in Wales
Leader: Bergmanski K.
C4: How to ensure that
healthcare accreditation leads to tangible improvements in patient care
Leader:
Crisp H.
C6: Bringing patients, clinicians and government together to
change clinical practice: Lessons from the Australian clinical support systems
program
Leader: Long P.
C7: Treatment process redesign: combining
evidence based manuals and outcome management
Leader: Schramade M.
C8: From aviation to health care: A birds eye view on the systems approach road
to patient safety
Leader: Molendijk H.
BRIEF PAPER SESSIONS
C09: Quality improvement: Measures
124: A comprehensive model
of hospital performance assessment to improve the quality of care delivered in
European hospitals
Veillard, J., Guisset A.I., Garcia-Barbero M.
Slides.pdf
Abstract.pdf
413: Monitoring and reporting national healthcare performance in Sweden
Jonsson P.M., Ekman A., Emtinger B.G., Ericsson Ö., Håkansson S.
Slides.pdf
Abstract.pdf
320: Measures for quality improvement & for accountability: Seeking common
data elements
Kmetik K., Golden W., Antman M., Bossley H.
Slides.pdf
Abstracts.pdf
202: Development of an international performance indicator programme benchmarking
initiative,
Carter, I., Cahill, M., De Beukeleer, M., Franklin R., Fullerton
K., Goodall A.,
Lips T., Muscat M., Schembri J., Schots J., Veldhuis E.
Slides.pdf
Abstract.pdf
344: A national effort to standardise the implementation of performance measures
into US electronic health record systems
Bossley H., Rollow W., Hines L.,
Kmetik K.
Slides.pdf
Abstract.pdf
C10: Quality improvement: Guidelines
286: ABS-Optimisation: a project
of the Austrian Ministry of Health to achieve a sustained improvement In antibiotic
use in 30 hospitals
Wechsler-Fördös., Allerberger F., Arrouas M.,
Gareis R., Janata O., Krause R., Lechner A., Meusburger S., Mittermayer H., Watschinger
R., Woschitz-Merkac M.
Slides.pdf Abstract.pdf
107: The implementation of a guideline on the lumbosacral radicular syndrome
among general practitioners, physiotherapists, radiologists and neurologists:
A shared care project,
Fleuren M.A.H., Wijkel D., Breuer T.H., J.M., Van de
Hoogen J.M.M.,
Lankhorst T.H., Brakel K., Hoekstra H.J.
SlidesA.pdf
SlidesB.pdf
Abstract.pdf
428: Assessment of physician perceptions to be included in guidelines development
and implementation process: initial results,
De Luca M., Lebersztein G., Morend
I., Pereyra Araujo F., Daher J., Hernández Oropesa T.
Slides.pdf
Abstract.pdf
119: Using quality tools in the elaboration of the project ‘painless
hospital’: A report on the experience at Instituto Estadual de Hematologia,
Rio de Janeiro (HEMORIO)
Lobo, C.L.C., Queiroz A.P., Moraes E.L., Maia A.L.B.,
Queiroz A.M.M.
Slides.pdf
Abstract.pdf
352: Substantial improvement of adherence to national guidelines: preliminary
results of the Swedish Quality Improvement in Cardiac Care Project,
Peterson
A., Bojestig M., Lindahl B., Lindström G., Åberg C.
Abstract.pdf
C11: Quality improvement: Systems
383: Explorations on quality
culture and experiences in Marche Region. Managerial staff of local health authorities
and hospitals: A survey for quality improvement priority planning
Gardini
A., Gordini D., Sbarbati S., Di Stanislao F.
142: Implementation of a
guaranteed care plan for high priority diseases in Valparaiso San Antonio Health
Service (VSAHS) Chile, through managerial commitments based on language philosophy
Verdessi D. B., Verdessi D., Fuentes R., Naudon S., Gonzalez J.C., Espejo F.
434: Patient-centred care in African health services: The neglected research
agenda Blaise P.
Slides.pdf
Abstract.pdf
151: Providing quality healthcare to 'hard to reach' consumers: an evaluation
of one successful approach
Thornton-Jones H., Hampshaw S.M.
Slides.pdf
Abstract.pdf
453: Consumers' use of quality information when selecting a health plan
Romano P.S.
Slides.pdf
Abstract.pdf
POSTER PRESENTATIONS
C12(a): Quality improvement: Systems
321: The Enhanced Convalescent Care Pilot Project: Providing the right care
at the right time in the right place
Krywonis M.I., Szabo C., Coon C., Landesman
A., Jordan M.
228: Changes in transfusion practice: When clinicians and
insurers trust each other, patients may fare better
De Béthune X.
Abstract.pdf
377: Business process redesign (BPR) in patient care practices
Elkhuizen
S.G., Klazinga, N.S., Bakker P.J.M.
Abstract.pdf
380: An application of a auality control circle method: How to create a ward
with cleanness, efficiency and humanity
Lin F. R., Chu H. L.
Abstract.pdf
207: Implementation of a ‘two-stop shopping’ vascular centre for
patients with peripheral arterial disease: Durable results after one year
Willigendael E M., Bendermacher B.L.W., Rozeman C., Meesters B.,
Welten R.J.T.H.J.,
Bollen E.C.M., Teijink J.A.W.
Abstract.pdf
132: Modelling and simulation for analysis of operative care chains
De
Bruin A.M., Huybregts M.A.J M., Rauwerda J.A.R., Visser C.A.,
Visser M.C.
Abstract.pdf
296: The impact of the quality of cancer registry on the outcome of patients
care,
Wu Mei-Fung., Lai Mei-Shu..
Abstract.pdf
346: Complication registration: A reliable information source to improve
quality of care
Stadlander M.C., Marang-van de Mheen P.M., Kievit, J.
Abstract.pdf
447: Nature and scope of transmural healthcare innovation projects initiated
by medical specialists in The Netherlands
Slot H.M.J., Boekman P., Klazinga
N.S.
Abstract.pdf
C12(b): Quality improvement: Safety
427: Implementing Root Cause
Analysis: National Support for Local Organisations Williams S., Osborn S.
Abstract.pdf
311: Evaluation of the culture of safety: Survey in 61 health care organizations
Shih C.L., Hsueh Y.S.
298: Patient-centred safe healthcare as the stimulus
for organising an in-hospital cardiopulmonary resuscitation (CPR) programme
Talbot, A. R., Chang, C. F.
287: Intervention for prevention of medication
errors
Song M R., Cho M.S., Kim D.H., Hwang J.W., Sung Y.H.
Abstract.pdf
179: Performance of patient care processes: A program to improve the management
of medical records
la Pietra L., Marchisi S., Biffi R., Bonardi S., Passerini
R., Deriu P., Rinaldi O.
143: The quality of the medical prescription:
Its impact towards the design of strategies for paediatric patient safety in a
Mexican national health institute
Ochoa P., Moguel G., de la Torre C.
Abstract.pdf
161: Development of a computerised system for the effective management of
adverse drug reactions
Kim C G., Lee S.G., Moon H.B., Cho Y.S., Kim Y.I.,
Shin J.S., Lee S., Park S.K.
Abstract.pdf
234: Patient safety climate survey: pilot study in Morelos, Mexico
Sarabia
O., Poblano O.
Abstract.pdf
1230 -1345: LUNCH
1345 -1500: C13: MINI-PLENARY SESSION
Leading transformational change
Maureen Bisognano
Slides.pdf
1345 -1500: Concurrent workshop, oral and poster sessions
WORKSHOP
SESSIONS
C14: Integrating the patient perspective in evidence-based
clinical guidelines
Leader: Van Vuuren J.
C15: Methods to assessing
response to quality improvement strategies (Marquis): A European research project
Leader: Sunol R.
C17: The role of government in promoting quality improvement:
Lessons learned from the New York State Department of Health to improve HIV ambulatory
care
Leaders: Agins B.D., Steinböck C.M.
C18: Sustaining healthcare
improvements: “We know it works, so how do we hold the gains?”
Leaders:
Maher L., Neath A.
C19: Impact of human resources on the quality of health
services provision
Leader: Mercer H., MacDonald Rencz S.
BRIEF
PAPER SESSIONS
C20: Collaboration and teamwork
360: Primary
Care Partnerships: a system wide approach to quality improvement
Brook C.W.
Slides.pdf
Abstract.pdf
150: Co-ordination of clinical handover: a contingency approach with practical
implications
Broiekhuis M., Lips T.
Slides.pdf
Abstract.pdf
131: Motivating for continuous improvement
Murphy B., deBurca S., Reddy
W.
Slides.pdf
Abstract.pdf
270: Using collaborative learning to improve paediatric hospital care in
developing countries
Silimperi D.R., Gomez I., Boucar M., Winter L., Mehari
M., Nunez O., Saley Z.
C21: Quality improvement: Accreditation
415: How Canadian hospitals are using accreditation
Pomey M.P., Angus
D., Champagne F., Lemieux-Charles L.,
Contandriopoulos A.P., Denis J.L.
Slides.pdf
Abstract.pdf
306: Improving citizen care with a KISS: Cross-sectorial accreditation improves
Municipality Healthcare
Gravengaard M.
Slides.pdf
Abstract.pdf
157: The National Health Surveillance Agency and the Brazilian Accreditation System:
A synergistic effect
Murahovschi D., Gastal F.L., Melo, J.C., Henriques C.M.P.,
Toledo L.P.M.
Slides.pdf
Abstract.pdf
327: International Standards for primary care organisations in developing
and developed countries: Developmental issues and challenges
van Ostenberg
P.R., Noble J.
Slides.pdf
Abstract.pdf
C22: Quality improvement: Systems
330: The feasibility of implementing
a diabetes shared care system in I-Lan County, Taiwan
Chiou, Shu-Ti., Lin
H.D., Yu N.C., Hseuh H.K., Lin L.H., Lin L.T., Chen T.J.,
Lai M.S.
Slides.pdf
Abstract.pdf
182: A Clinical pathway in microvascular decompression in Korea
Lee J.
A., Park K., Kim M.Y., Kim J.S., Kang H. Y.
Slides.pdf
Abstract.pdf
283: Realisation of rehabilitation and long term care pathways in the Healthcare
System of Florence (Azienda Sanitaria of Florence)
Tomassini C R., Bellini
F., Turco L., Mechi M.T., Nerattini M., Baldi S.
111: International multi-centre
study on total hip arthroplasty pathways within the Belgian Dutch Clinical Pathway
Network
Vanhaecht K., Sermeus W., Bellemans J.
Slides.pdf Abstract.pdf
POSTER PRESENTATIONS
C23(a): Quality improvement: Systems
106: The change in GPs’ prescribing behaviour for osteoarthritis in
the elderly following a national information campaign
Vandenberghe H., Mertens
K., Bastiaens H., Orban T., Van Casteren V.
Abstract.pdf
117: Practice of coronary arteriography and angioplasty in the Paris area:
Quality assessment from a regional registry
de Vernejoul N., Lepage E., Fosse
S., Bataille S., Morice M.C.
Abstract.pdf
235: The electronic medical record at Institut Guttmann: More than ten years
of experience
Montoliu Valls R M, Vidal SamsÛ C.
Abstract.pdf
145: Teledermatology in a store and forward system: Quality assesment through
user satisfaction
Klaz I., Wohl Y., Nathansohn N., Yerushalmi J., Sharvit
S., Kochba I.
007: A quality improvement system in a public hospital
in Sri Lanka: A case study
Withanachchi N., Karandagoda K.K.W., Handa Y.,
Pathirage P.P.,
Tennakoon N.C.K., Pullaperuma D.S.P.
353: Evaluation
of the Appropriateness of Admissions at Surgical Departments in a University Hospital
Tehewy M.E., Gaafary M.E., Nabih D., Ebeid F.,
374: Audit of patients
with an acute coronary syndrome presenting to the emergency department of Cork
University Hospital
Ryan D., Clarke H., Hurley S., O’Hara E., McCarthy
G.
Abstract.pdf
365: Interface Audit: A model for implementing change across the interface
of healthcare organizations
Chawke M., Grellier J., Smith S.
Abstract.pdf
221: To decrease skin integrity impairment in patients during surgery
Kiim K.S., Chung H.S., Yoon K.S., Woo J.H., Sim M.S., Kim H.J., Hong H.K.,
Kim E.J., Kim E.S., Chung S.S., Kim E.S., Choi Y.S., Mun G.H.
Abstract.pdf
C23(b): Quality improvement: Measures
325: A methodology for assessing
the performance of the Brazilian health system
Viacava F., Martins M., Travassos
C. Noronha, J.C. Fausto M, Almeida C.
Abstract.pdf
448: Measuring improvements in stroke management in acute care hospitals
of the national healthcare group, Singapore
Heng B.H., Cheah T.S., Heng J.M.,
Yin A., Venketasubramanian N.
Abstract.pdf
102: A regional audit of the management of patients with Severe Traumatic
Brain Injury (STBI) in Northern Ireland
Caldwell J.
074: A study
of factors related to length of stay in cerebral infarct patients
Pan, Shung-Mei.
356: Evaluation of the diversification of the provision of services and primary
health
care reform in Catalonia
Bañeres J., Ponsà J.A.,
Orrego C., Violan C., Suñol R., Ferrer J., Fuster J., Olivet M.
460: Regional audit of the management of patients with severe traumatic brain
Injury (STBI) in Northern Ireland
Caldwell J.
199: Improving the
quality of the care provided to patients with HIV/AIDS by a customer satisfaction
survey
Panella M., Renna M., Garavelli P.L.
Abstract.pdf
366: The critical determinants of early extubation for patients after coronary
artery bypass graft
Chen L.C., Chao Y.F., Ko W.J.
Abstract.pdf
1500: C24: PLENARY PRESENTATION
Patient safety: A national and international
challenge
Professor Sir Liam Donaldson, UK
CHAIR: John Wyn Owen
1600: FAREWELLS and CLOSE
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