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INTEGRATING INDICATORS INTO PERFORMANCE MANAGEMENT
There are several challenges in integrating indicators into performance management which can only be met by addressing the underlying issues from methodological as well as a managerial and/or policy perspectives.
Methodologically, there are statistical boundaries to the construction and use of (compound) indicators for various management and policy goals. Managerially, various strategic objectives measured through indicators have to be reconciled in clear information-based decisions.And from a policy point of view, the various interests of different parties all using indicators need to be aligned.This is exactly what we want to address during the ISQua Indicators/Measures Summit in Boston on Sunday 30 September and the debate will continue during the sessions that are part of the indicator stream during the main conference.
PROGRAM: ISQua INDICATORS/MEASURES SUMMIT 30 September 2007
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0930 – 1030: |
Welcome and setting the scene |
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John Helfrick, ISQua President, Niek Klazinga, Netherlands, Jerod Loeb, USA |
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Indicators Frameworks |
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The importance of frameworks in positioning indicators/measures and how that builds to population-based measurement systems.Addressing the challenges - OECD, MARQuiS, WHO and linking these to frameworks |
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Niek Klazinga, NLD with Jennifer Zelmer, CAN and Jan Mainz, DK |
SLIDES |
1030 – 1100: |
Break |
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1100 – 1130: |
Discussion on first session |
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1130 – 1230 |
Patient Safety Indicators |
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Development of patient safety indicators in Spain: Pedro Saturno |
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Development of patient safety indicators in Germany: Saskia Droesler |
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Q&A and Discussion |
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1230 – 1330: |
Lunch |
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1330 – 1500: |
Combined session with delegates attending the concurrent ISQua Accreditation Symposium, and also the Harvard Medical International program. |
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The role of accreditation in providing indicator-based performance improvement |
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Jerod Loeb, Joint Commission, USA; |
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Brian Johnston,ACHS,Australia; |
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Wendy Nicklin, CCHSA, Canada |
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Q&A and Discussion |
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1500 – 1530: |
Break |
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1530 – 1630: |
Final session – Moderated debate and Close |
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The challenges of integrating indicators into performance management |
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Moderators: |
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Niek Klazinga, Netherlands, and Eric Schneide, USA With Arnold Epstein, USA; Martin Roland, UK; Bernard Burnand, Switzerland; Paul Bartels, Denmark; Patrick Romano, USA |
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Two major topic areas will guide the debate: |
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- Integration of indicators across domains of performance and the utility of composites of indicators
- The use of indicators in organizational management, including quality improvement, accreditation, and incentive programs
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