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Presentations from Sunday 5th October 2014

Session 1 - External Evaluation Day/ Accreditation

Making the most of Standards for External Evaluation Programmes

This workshop is aimed at both experienced and novice healthcare staff  who wish to improve patient care. Standards are the cornerstone of all external evaluation programmes and are nto easy to develop, but once done well, can be invaluable. However in this time of complex healthcare systems, do we need a one size fits all  or do we need  multiple sets of standards to cover every eventuality. This informal interactive session will help to answer some of these quesions.

Introduction and Objectives
Triona Fortune; ISQua, David Greenfield; AU

Morning: What is the aim of standards?
David Greenfield; AU

Is it to regulate?
Margaret Banks; AU 

Is it to improve?
Carsten Engel; DK

Can they accommodate resource poor systems?
Nicole Spieker; NL

Panel Discussion
Margaret Banks; AU, Stuart Whittaker; ZA, Nicole Spieker; NL, Carsten Engel; DK, Linda O'Conner; AU

Morning Break  

Back to basics
Triona Fortune; IE

How to write external evaluation standards that are achieveable?
Paul van Ostenberg; US

Are standards always evidence based?
David Greenfield; AU

Can standards contribute to enhancing patient/family centred care?
Wendy Nicklin; CA

Panel Discussion
Denise Klavano; CA, Wendy Nicklin; CA, Paul van Ostenberg; US, Carlos Goes de Souaz; BR 

Delegates to choose 1 topic and work in facilitated groups
Facilitators: Claudia Jorgenson; US, Jessica Gacki-Smith; US, Carlos Goes de Souza; BR, Anne Hogden; AU, Lena Low; AU

A How do we writed external evaluation standards that are achieveable?

B Develop debating points for the proposition: Peer review is a better approach for promoting continuous improvement.

C Develop an approach to finding the evidence for a patient centred care standard and a patient safety standard.

David Greenfield; AU

Closing Remarks
Triona Fortune; ISQua 


Session 2 - Implementation of Patient Recorded Outcome Measures (PROMs): Key Lessons Learnt

Patient Engagement for better Outcomes

Janne Lehmann Knudsen; ISQua, 

Successful use of PROMs in frontline clinical settings: Case Examples
Eugene Nelson; US

Laying down a conceptual framework for a PROMs programme
Eyal Zimlichman; IL

PROMs at the Frontline
2014 Recipient of HAL Award

Systematic collection of PROMs for care and research - moving into 21st century clinical practice
Irene Katzan; US

Implementing PROMs in cancer care - key challenges and lessons learnt
Liv Dorflinger; DK

​Panel Discussion
Janne Lehmann Knudsen; DK

Eugene Nelson; US, Eyal Zimlichman; IL, Irene Katzan; UK, Liv Dorflinger; DK


Eugene Nelson; US, Eyal Zimlichman; IL

Workshop 1: Designing the Tools: How to choose the right questionaire
Eugene Nelson; US

Workshop 2: How to engage patients and clinicians for successful implementation
Eyal Zimlichman; IL

​Closing Remarks
Janne Lehmann Knudsen; DK, Eugene Nelson; US, Eyal Zimlichman; IL


Session 3 – Quality in Health Care and Patient Safety in Latin America

Chair: Jose Carvalho de Noronha; BR

Challenges in implementing quality of care programmes in middle income countries
Jose Maria Paganini; AR

Panel: Quality and safety along the continuum of health care: A Latin American Approach
Walter Mendes; BR, Rosa Sunol; ES, Jorge Hermida; EC

Second Panel: Quality of health care and patient safety in Latin America - An evaluative review
Hugo Arce; AR, Eduardo Schnitzler; AR, Hugo Guajardo; CL, Teresa Tono; CO, Diana Carmen A. N. De Oliveira; BR


Session 4  -  Patient Safety and Quality Tools
Patient Safety tools in the real world: Keys to successful implementation

In this pre-conference session on Safety Tools, participants will learn about how to get Safety initiatives underway, and then spread and maintain them. The interactive session will start with some background on important patient safety issues. Then, through a varied presentation format that will include brief lectures, interactive discussions, and case studies participants will learn how information technology can improve safety, how to implement new interventions and manage change, how to scale up successful  inventions, as well as building a culture of safety that can support this work.

Presentation on Patent Safey and Quality Tools
Allen Kachalia; US, David Bates; US, Itziar Larizgoitia; WHO, Ezequiel Garcia-Elorrio; AR

Managing knowledge to improve care

Aim: This interactive session will discuss simple rules of managing knowlege. The presenters will guide participants through the application of two techniques of managing knowledge, storytelling, and speed consulting.

Additional techniques of managing knowledge and how they can be used at different stages of an improvement effort will be discussed and resource materials provided for further learning.

Kate Fatta; US, Rashad Massoud; US, Bruce Agins; US