Positive Patient Experience
531 - A guide to enhance interactions between clinician and family of critically ill patients in emergency
departments
Speaker : Redley, B.H. (AUS)

108 - Patient outcome survey following hip and knee arthroplasty surgery at Blackrock clinic using the
Oxford hip and knee questionnaires
Speaker : Costigan, E. (IRL)

485 -  The quality of nursing care in an emergency care unit of adults: the perception of users
Speaker : Melleiro, M.M. (BR)

380 -  Engaging patients in patient safety. Translating ‘10 tips for patient safety’ into minority languages,
reveals cultural differences in relation to health services
Speaker : Saunes, I.S. (NOR) Krogstad, U. (NOR) Kvalvik, A.G. (NOR)

419 Care pathway governance guides for boards: asking the right questions
Speaker : Bullivant, J. (UK) P

Governance and Leadership
725 - Ensuring sustainable improvement: a model for designing, implementing, and maintaining quality
improvement initiatives
Speaker : Van Ostenberg, P. (USA)

556 - Improving transitions across care settings
Speaker : Ashford, Y. (CA)

618 - The impact of transformational and transactional leadership styles on patient safety culture
Speaker : Liu, D. (TW)

External Evaluation
695 -  What time is it? Time-out time
Speaker : Baldantoni, E. (ITA)

275 -  Quality improvement in a Portuguese hospital through action learning
Speaker : Thomas, S. (UK)

352 Designing quality in accreditation programs by researching the reliability of survey teams: lessons
learnt when things went awry
Speaker : Greenfield, D. (AUS)

70 -  Defining an approach to qualify software components for telemedicine in an open source community
Speaker : Dumay, A.C.M. (NL)

Patient Safety/ Clinical
805 -  Successes and challenges of a national multilayered patient safety programme in obstetrics
Speaker  : Ruiter, P.J.A. (CA)

36 -  26th International Conference Programme Dublin
Speaker : 735 Implementing a quality improvement plan in a tertiary referral intensive care unit: effect on central line related bloodstream infection (CLBSI)
Speaker : Lavery, G. (UK)

702 -  A new approach for enhancing patient safety along the clinical pathway in hospital: the ReMINE project
Speaker : Arici, S (ITA)

489 -  Upgrade the integration of nursing guidance in abdominal surgery
Speaker : Lee, C. (TW)

Education and Research
225 -  Inequalities in brain imaging utilisation for patient with stroke: a descriptive study using hospital
administrative data
Speaker : Lazzarino, A. (UK)

821 - Development of online continuous education programme in a tertiary care hospital of a developing
country
Speaker : Singh, S. (IND)

624 -  Research skills in surveyors: design of a self-assessment questionnaire
Speaker : Reyes-Alcázar, V. (ESP)

737 -  Training junior doctors in using audit
Speaker : Bartels, U. (DNK)

554 -  Resilience in healthcare and clinical handover
Speaker : Jeffcott, S. (AUS)

Workforce
689 -  Planning for the delivery of the future – A midwifery workforce planning project
Speaker : Carolan, S. (IRL)

221 -  Senior medical performance review – a promising quality outcome
Speaker : Harris, K.L. (AUS)

409 -  What does staff perceive to be the risks to older patients in hospital? What interventions could reduce
these risks? - An interview study
Speaker : Long, S.J. (UK)

601 -  Development and face-validity of explicit indicators for access to community pharmacy services: a
Delphi consultation study
Speaker : Halsall, D. (UK)

Measures / Indicators
681 - Developing disease specific indicators with and for physician specialists in acute care hospitals
Speaker : De Paepe, L. (BEL)

233 - Key performance indicators in an external evaluation body in Taiwan
Speaker : Ruei-Ting Cheng, M (TW)

790 - ACS consensual clinical indicators from first symptoms to a one year follow up
Speaker : Huehns, T. (FRA)

787 - A Simple New Generic Measure of Health Related Quality of Life: howRU Author
Speaker : Benson T (UK)

826 -  Centralised same day admission facility - patients, at the heart of our design
Speaker : Phua, T.B. (SGP)

Patient Safety Systems
812 -  Epidemiological study of falls in Ireland based on incident and claims data created on STARS Web from
2004-2008
Speakers : O’ Byrne-Maguire, I.F. (IRL)

475 - Analysis on fall incidences from patient safety reporting system
Speaker: Wang, P.C. (TW)

193 -  Sentinel event: root cause analysis and action plan
Speaker : Dackiewicz, N. (ARG)

217 - Targeting efforts: using Braden pressure ulcer risk subscales to identify specific risks
Speaker : Naessens, J.M. (USA)

Patient Safety/Medication Errors
339 -  Medication errors: an integrative literature review
Speaker : Al-Ayed, B. (JOR)

653 - Reducing prescription related medication errors
Speaker : Ozturk, K. (TUR)

194 - Quantitative evaluation of exhaustive failure mode identification of FMEA applied to health-care
processes
Speaker :Torii, K. (JPN)

830 - Drug calculation skill of nurses: an issue for patient safety
Speaker :Brady, A.M. (IRL)