Estate
‘Healing architecture’
Speaker : Bryan Lawson (UK).

Governance and Leadership
Governance and quality improvement in healthcare – international perspectives on the role of the board
Speaker : Stuart Emslie (UK).

External Evaluation
93 - Underpinning quality: a set of core national audit tools for use by all UK hospices
Speaker : Flanagan, P. A. (UK)

251 - Best practice reporting - progress towards excellence
Speaker : Coughlan C. (UK)

410 - Development of an accreditation programme in the social sector in Denmark
Speaker : Qvist, H. (DNK)

Health Information Management Systems
580 -  The impact of accreditation on measurable adherence to clinical guidelines – a natural experiment in Denmark
Speaker : Bartels, P. (DNK)

252 -  Quality Indicators: need to improve traceability of information in medical records
Speaker : Develay, A.E. (FR)

42 -  Design and implementation of a hospital-wide tracking system for medical devices
Speaker : Relihan E (IRL)

803 - Managed clinical network (MCN) gynaecology; improved treatment of ovarian cancer in the North of
the Netherlands
Speaker : Middelveldt, H.J. (NL)

Patient Safety Protocols
Designing improvements with high returns on investment: saving through quality
Speaker : John Ovretveit (SWE).

Education and Research
Investing in research and development can limit the impact of recession on quality and safety in healthcare
Speakers : Ailis Quinlan (IRL) ,Jeffrey Braithwaite (AUS).

Indicators
56 - Application of patient safety indicators in 16 OECD member countries using
administrative hospital data
Speaker : Drösler, S.E. (DEU)

185 - Implementing a quality improvement initiative in a tertiary referral intensive care unit; effect on the
incidence of ventilator associated pneumonia
Speaker : Lavery, G.G. (N.IRL)

794 - Are clinical indicator results used or useful when accrediting Australian hospitals?
Speaker : Chuang, S. (AUS)

678 - Using performance measurement and reporting to drive equity in health
Speaker : Bierman, A.S. (CA).

Positive Patient Experience
Building bridges
Mary Desmond Vasseghi (IRL)

592 - Pre-intake information and patient satisfaction: informing patients before intake improves patient
satisfaction
Speaker : Cihangir, S. (NL)

94 - Improving the patient experience in emergency department; policy and practice
Speaker : Redley, B.H. (AUS)

649 - The role of users’ committees in the management of Quebec’s health and social services centres
Speaker: Pomey, M.P. (CA)

Education and Research
Harm in primary care: innovations in measurement and in research methods
Speakers : Philippe Michel (FR) Susan Dovey (NZ) Kerstin Klemp

Quality Systems
‘‘Building a learning culture from reporting to quality?’’
Speakers : Libby Lee (HK) Loretta Yam (HK) YW Shum (HK)

797 - The key ingredients for improving patient outcomes
Speaker : Sketcher-Baker, K. (AUS)

Patient Safety
616 - Keeping patients safe! – improving the recognition and management of the deteriorating patient –
lessons from the beach
Speaker:Hughes, C.F. (AUS)

57 - Introducing a safe surgery initiative to the operating room
Speaker: Glynn, S. (IRL)

705 - Packaging culture tools for better local use
Speaker : Huehns, T.Y.

663 - Is there a system that works? “Yes”. Private hospital group, medi-clinic Southern Africa (MCSA),
considers there is a workable system
Speker : Lawton, J.F. (ZA). 15 Minutes

Clinical
222 - The rural context requires different considerations of quality: program evaluation for a diabetes
education centre
Speaker : Lenny, A. (CA)

Speakers : 659 Dieticians strive for highest standards of diabetes patient care through structured patient education
Speaker : Harrington, K.H. (IRL)

464 - Quality improvement activities related to antimicrobial prophylaxis in surgery
Speaker: Bae, E.J. (S-KR)

635 - Linking audit and clinical effectiveness in the lung tumour services
Speaker : Gorma,S.(IRL)