Improving Care Quality Through Electronic Health Records: The Experience at Partners Health Care
Speaker: John Glaser (USA)

Transforming and Modernizing Care: The Electronic Health Record Implementation Experience in Canada
Speaker: Richard Alvarez (CA)

ESTATE
The Safe Design Plan - A Safer Patient Experience
Speakers: Jane McElroy (UK), Patricia Young (UK)

269 - Community nursing units at St. Mary’s Hospital, Phoenix Park; a new prototype
Speaker: Mahon, S. (IRL)

740 - Designing out the means to commit suicide reduces the number of suicides
Speaker: Thomas, B. (UK)

GOVERNANCE AND LEADERSHIP
Clinical networks - making healthcare safer by exploiting their natural properties
Speakers: Jeffrey Braithwaite (AUS), Bill Runciman (AUS)

414 - The relationship between organizational leadership for safety and learning from patient safety events
Speaker: Ginsburg, L. (CA)

465 - The UK safer patients initiative: understanding the impact of a large-scale care systems improvement programme
Speaker: Benn, J. (UK)

671 - Implementing a quality improvement plan in a large acute hospital setting; effect on the incidence of cardiac arrest
Speaker: Campbell, C. (UK)

EXTERNAL EVALUATION SYSTEMS
744 - Accreditation Canada’s Qmentum program: continuing to promote quality improvement one year after implementation
Speaker: Nicklin, W. (CA)

219 - Has accreditation by an external accrediting body driven system wide improvements in long term
residential aged care in Australia?
Speaker: Brandon, M. (AUS)

519 - Developing a national set of core standards and conducting a baseline assessment across the South African health system
Speaker: Claassens, L.D. (ZA)

262 - Improvement in medical records service area of accredited district public hospitals in Malaysia
Speaker: John, R. (MY)

460 - Beyond the hospital walls – accreditation across the whole health economy in Madeira
Speaker: Mackereth-Hill, J. (UK)

HEALTH INFORMATION MANAGEMENT SYSTEMS
Clinical decision support and the quality-safety agenda
Speaker: John Fox (UK)

558 - The use of comprehensive electronic medical records based data warehouse in Clalit health services for quality measurement in the years 1998-2009
Speaker: Cohen, A.D. (lL)

804 - The professional electronic portfolio for healthcare
Speaker: Feeney, L. (IRL)

PATIENT SAFETY PROTOCOLS
WHO: addressing excellence in patient safety - High 5s
Speakers: Agnes Leotsakos (CH), Charles Bruneau (FR), Chris Baggoley (AUS), Kate Beaumont (UK), Denis O`Leary (USA), Yvonne Salfischberger (DNK)

EDUCATION AND RESEARCH
Improving quality in Northern Ireland’s integrated health and social care system
Speaker: Austin Stack (IRL) Glenn Houston (N. IRL) Maeve Hully (N. IRL) Noeleen Devaney (N. IRL) Veronica Gillen (N. IRL)

WORKFORCE
Creating the ideal quality and safety oversight process: if given a blank piece of paper I would...
Speaker: John Helfrick (USA)

WORKFORCE
Picker Institute Education Session: how to achieve outstanding patient and family centered care methods and tools
Speakers: Peggy O’Kane (USA),  Susan Frampton (USA), Beverly Johnson (USA)

ISOLATED AND MINORITY GROUP
326 - Effects of socioeconomic status on 30-day mortality and wait for surgery after hip fracture
Speaker: fusco, D. (ITA)

510 - Perceptions of risk and vulnerability in health services
Speaker: Travaglia, J. (AUS)

752 - Hard to reach and hard to hear: determining the health and social needs of asylum seekers and
refugees in Hull, UK
Speaker: Thornton-Jones, H. (UK)

802 - The first patient satisfaction survey piloted in 9 hospitals of Albania
Speaker: Cela, M. (ALB)

719 - Single visit approach: an approach to prevent cervical cancer in Karawang district, West Jawa,
Indonesia
Speaker: Lambe, F.M. (IDN)

CLINICAL AUDIT
577 - Designing an effective legal environment for clinical incident disclosure
Speaker: Geraghty, C. (IRL)

815 - Ethics issues related to clinical audit — a review and analysis
Speaker: Dixon, N. (UK)

201 - Implementing decision support to reduce inappropriate diagnostic practice
Speaker: Bairstow, P.J. (AUS)

270  - Thromboprophylaxis for fractured neck of femur and relation with mortality and other outcomes
Speaker: Bottle, A. (UK)

814 - Reinvigorating clinical audit in a major teaching hospital
Speaker: Mikhaeel, G. (UK)

CLINICAL
542 - Improving quality of care through systematic performance and outcome measurement and follow-up. Experiences from the psychiatry in region north Denmark
Speaker: Jorgensen, H. (DNK)

046 - AHRQ patient safety indicator-accidental puncture and laceration: a multi-disciplinary review
Speaker: VanSuch, M.B. (USA)

766 - A cancer team designation model: evaluation of the process
Speaker: Latreille, J. (CA)

250 - The balanced score card tool for performance improvement in Afghanistan’s health sector – an
analysis of trends from 2004 to 2008
Speaker: Edward A. (USA)

CHRONIC DISEASE
205 - Continuous quality improvement driving and embedding health reform-chronic disease management, the exemplar
Speaker: Brook, C. (AUS)

665 - Supporting quality control and development in health care of cancer patients by monitoring national
integrated cancer pathways in Denmark
Speaker: Hjulsager, M. (DNK)

413 - Development of a platform of reference information on cancers for patients and their family members: the platform Cancer Info
Speaker: Bara, E. (FR)

731 - The use of the “Safety Walk-Round” as a risk assessment instrument in timely communication:
between diagnostics, the clinician and administration
Speaker: Alietti, A. (ITA)

364 - Patient participation in symptom management in acute oncology: a quality issue
Speaker: Cohen, E. (AUS)