PATIENT SAFETY
768 - Must common adverse events: a study in two public general hospitals at Mexico
Speaker: Sarabia, O. (MX)

447 - Evaluation of 40 teaching hospitals from São Paulo, Brazil, utilizing inpatient AHRQ quality indicators
Speaker: Lisboa, R. (BR)

357 - Implementation of clinical alert system in the general wards of a tertiary referred medical center: impact on in-hospital resuscitation
Speaker: Jerng, J.S. (TW)

643 - Applying quality improvement to improve follow up for abnormal newborn hearing screening results
Speaker: Homer, C. (USA)

GOVERNANCE AND LEADERSHIP
816 - Clinical governance: integrating IT solutions at Guys & St Thomas’ NHS Foundation Trust
Speaker: Mikhaeel,G. (UK)

327 - A knowledge base for the diffusion of quality and safety good practices in healthcare: the experience of the Italian agency for healthcare services (Agenas)
Speaker: Caracci, G. (ITA)

134 - Quality improvement activities at Samsung medical center to prepare “self medication” management flow and protocol
Speaker: Ki Young,S (S-KR)

761 - Effect of rapid response team implementation on “Failure to Rescue”
Speaker: Schiebel, N.E. (USA)

EXTERNAL EVALUATION SYSTEMS
669 - Different strategies to face similar challenges: lessons learned through three different quality journeys
Speaker: Schiesari, L. (BR)

245 - Establishing a nosocomial infection control inspection system in Taiwan
Speaker: Ruei-Ting Cheng, M (TW)

502 - The change management journey – from medical accreditation to quality improvement for health services
Speaker: Clark, S.L. (AUS)

PATIENT SAFETY
407 - A Turkish hospital’s safety climate survey results
Speaker: Ozturk, K. (TUR)

779 - Estimation of costs for preventative measures in hospital patient and healthcare workers safety
Speaker: Hashiguchi, T. (JPN)

596 - Emergency medicine closed claims analysis of settled medical negligence claims
Speaker: Oglesby, A. (IRL)

682 - Could a routine review of unplanned readmissions to the hospital improve quality in hospital care?
Speaker: Merle, V. (FR)

684 - Designing for quality: effective communication
Speaker: Potter, M.C. (USA)

EDUCATION AND RESEARCH
335 - Nurses’ perception of frequent adverse events and the contributing factors relating patients: a survey in Chinese hospitals
Speaker: Ye, X.C.H. (CN)

384 - The epidemiology of potential inappropriate prescribing for elderly inpatients: Japan adverse drug
events (JADE) study
Speaker: Sakuma, M. (JPN)

521 - An empirical evaluation of hospital quality indicators: cholecystectomy as a model
Speaker: Cohen, A.D. (IL)

638 - Assuring Safe Care for the Underserved: Strategies for Safe Medication Use Systems Used by Safety Net Providers in the United States
Speaker: Sorensen, A. (USA)

718 - Appropriateness review of medications: yes we can
Speaker: Allegretti, M.G. (ITA)

385 - Does mandatory reporting of quality data improve guideline compliance in the care of patients with
community acquired pneumonia?
Speaker: Macher-Heidrich, S. (DE)

POSITIVE PATIENT EXPERIENCE
828 - Financial counselling for patients in a restructured hospital
Speaker: Tan, C.J. (SGP)

662 - Advancing medical regulatory improvement in Ireland through stakeholder research
Speaker: McCarthy, S. (IRL)

644 - Implementation of computer-based appointment system to improve breast sonography appointments
Speaker: Chao, T.C. (TW)

097  - Improving quality of health care by focusing on patient’s experiences
Speaker: Kool, R. (NL)

650 - Patients’ associations and the fight against nosocomial infections: comparing France and Quebec
Speaker: Pomey, M.P. (CA)

CLINICAL
533 - Development and implementation of national integrated cancer pathways in Denmark
Speaker: Hermann, N. (DNK)

266 - Palliative care for all: challenges and implementation
Speaker: Edghill, A. (IRL)

328 - Boosting quality in dedicated European cancer centres: a global self-assessment and peer-review
quality programme
Speaker: Hummel, H. (NL)

354 - HFMEA-initiated safety improvement in chemotherapy by using CPOE system
Speaker: Wang, P.C. (TW)

444 - An integrated oncological care pathways model for improving the quality of oncological and palliative care in the Netherlands
Speaker: Van Hoeve, J.C. (NL)

INDICATORS
467 - Measuring performance of nursing services in Malaysian hospitals
Speaker: John, R. (MY)

331 - Development and implementation of quality indicators in a newly established radiation oncology
department in a JCIA & ISO accredited tertiary referral university hospital in Pakistan
Speaker: Sohail, S. (PK)

276 - Evaluation of indicators measuring in-patient management of alcohol withdrawal
Speaker: Lambert-Evans, S. (FR)

121 - Using data to improve access & retention to care, treatment, and services: the NIATx (Network for the Improvement of Addiction Treatment) experience
Speaker: Zastowny, T.R. (USA)

429 - Monitor, signal, direct, intervene and coordinate: designing quality indicators for the public mental health care system in Amsterdam
Speaker: Lauriks, S. (NL)

PATIENT SAFETY
411 - What is known about adverse events in older medical in-patients? A systematic literature review and reanalysis of the international adverse event studies
Speaker: Long, S.J. (UK)

587 - Which clinical improvement model do I use? Decision tools and lessons learnt from applying different methodologies to review practice against existing guidelines for Community Acquired Pneumonia (SNAPCAP) & Adult Epilepsy (Epi-SNAP)
Speaker: Patton, A. (UK)

109 - Assessment of reliability and accuracy of the screening for detection of potential adverse events in
Brazilian hospitals
Speaker: Travassos, C.M.R. (BR)

696 - Transforming quality and risk management in Hong Kong East cluster of hospital authority
Speaker: Li, J. (HK)

776 - Developing patient safety indicators from administrative data
Speaker: Brook, C.W. (AUS)