Innovation in Quality of Care for `Bottom Billion`, Integrating Microfinance and Health Access Initiatives
Speaker: Sheila Leatherman (USA)

Evidence-Based Hospital Design for Safety
Speaker: Roger Ulrich (USA)

Hospital Design and the Control of Infections: Bad Design Leads to Bad Outcomes
Speaker: Karen Stocken (CA)

ESTATE
Capital Investment and the Design of Better Quality Healthcare Environments
Speaker: Paul Barach (AUS)

GOVERNANCE AND LEADERSHIP
Inspirational Leadership in Health Care Organizations
Speaker: Aoife McDermott (IRL) and Patrick Flood (IRL)

371 - 10 Years On: A review of clinical governanace arrangements in three district health boards in New Zealand
Speaker: Robinson, M.E. (AUS)

720 - Partnership Decision Tree - making sure we have the right govenance to manage risk and protect our reputation
Speaker: Bullivant, J. (UK)

698 - International essentials of healthcare quality and safety: a framework for risk reduction and quality improvement
Speaker: Timmons, K.H. (USA)

EXTERNAL EVALUATION SYSTEMS
Regulations of Quality in Health Care - A Comparative Perspective
Speakers: Kieran Walsh (UK), Janne Lehmann Knudsen (DNK), Judith Healy (AUS)

HEALTH INFORMATION MANAGEMENT SYSTEMS
National Health Stats Initiative - Databank of Performance Information for Irish Health Services
Speakers: Maureen Lynott (IRL), Mark Turner (IRL)

355 - A wireless all-in-one PDA solution to prevent potentially hazardous transfusion error
Speaker: Wang, P.C. (TW)

597 - Use of patient-held paper and electronic portable health files (PHFs) to facilitate reliable health knowledge transfer among healthcare providers and patients
Speaker: Lassere, M.N. (AUS)

267 - Measurement for improvement - developing a global trigger tool for primary care
Speaker: Varnam, R.M. (UK)

PATIENT SAFETY PROTOCOLS
Sleep complaints in the elderly population: which tools and indicators to improve the quality of primary care?
Speakers: Armelle Desplanques-Leperre (FR), Nathalie Riolacci (FR), Sarah Hartley (FR), Sylvie Parola-Royant (FR)

628 - Patient`s perception and the evaluation of an educational resource on medication safety
Speaker: Dunne, H. (IRL)

374 - Medication use process survey in Irish hospitals: implications for patient safety and continuity of care
Speaker: Grimes, T.C. (IRL)

WHO: EDUCATION AND RESEARCH
WHO: Patient Safety Medical Curriculum
Speakers: Amatai Ziv (IL), Merrilyn Walton (AUS), Bruce Barraclough (AUS), Douglas Noble (UK)

WORKFORCE
Does online education in safety and quality really work?  Using a new online methodology called spaced education
Speakers: Betsy Brown (USA), John Helfrick (USA), Rick Van Pelt (USA), Tim Shaw

POSITIVE PATIENT EXPERIENCE
Picker Institute: Hot Topics Debate
Speakers: Harry Cayton (UK), Sir John Oldham (UK), Margaret Murphy (IRL), Peggy O`Kane (USA), Phil Hassen (CA), Anne Carrigy (IRL)

INCIDENT REPORTING

226 - Issues related to tht management of adverse events in a provincial health system in Canada: lessons learnt and moving forward
Speaker: Gregory, D.M. (CA)

297 - Requirements of adverse events reporting system: a patient safety challenge in Omani hospitals
Speaker: Taman, A.M. (OM)

402 - The nature and causes of unintended events reported at ten internal medicine wards
Speaker: Lubberding, S. (NL)

749 - The Scottish audit of surgical mortality
Speaker: Pace, N. (UK)

386 - Response to teh melamine-tainted milk product (MTMP) incident - sharing Hong Kong`s experience
Speaker: Pang, F.C. (CN)

CLINICAL

593 - Inclusion of patients with COPD into the Danish national indicator project by administratively collected ICD-10 codes: estimation of validity and completeness
Speaker: Bunk, A.E. (DNK)

496 - Application of variable life adjusted displays (VLAD) on Victorian admitted episodes dataset (VAED)
Speaker: Andrianopoulos, N. (AUS)

454 - Initiatives to improve the quality of health care in HIV and AIDS programs in South Africa
Speaker: Jacobs-Jokhan, D. (ZA)

214 - Pandemic influenza - global threat, local response
Speaker: Catlow, R. (UK)

259 - Quality systems assessment: a program to evaluate the patient safety and clinical quality programs in the NSW public hospital system
Speaker: Hughes, C. (AUS)

INDICATORS

313 - Analysis of safety culture and patient safety indicators: a nationwide safety survey in Taiwan
Speaker: Wung ,C. (TW)

278 - Key-factors for managing quality in hospitals on the basis of a set of French indicators
Speaker: Gloanec, M. (FR)

129 - Managing quality within the Helios hospital group – methods, experiences and achievements of a
structured quality improvement process
Speaker: Mansky, T. (DE)

623 - A four-year project for implementing hospital quality indicators in Israel
Speaker: Cohen, A. (ISR)

HEALTH INFORMATION MANAGEMENT SYSTEMS

420 - Lowering the recommended age for influenza vaccination from 65 to 60 years: impact on the total
number of vaccinations
Speaker: Tacken, M.A.J.B. (NL)

308  - A systematic approach to developing quality systems within community pharmacy to deliver health
promotion and lifestyle advice to UK populations
Speaker: Davey, L. (UK)

795  - Integrating quality improvement at all levels of the Ugandan health service
Speaker: Musisi Kyayise, A. (UG)

199  - The importance of correctly coding end of life care
Speaker: Pisko J (UK)

227 - Developing a national system to guide the continued competence assessment of registered nurse
prescribers in Ireland
Speaker: Kearns, T. (IRL)