ESTATE
Aesthetics and Anaesthetics - design quality in a clinical environment
Speakers: John Cole (N. IRL), Sue Francis (UK)

GOVERNANCE AND LEADERSHIP
Weathering the storm: creating focus and stability in times of chaos
Speaker: Mike Wagner (USA)

228 - Large national initiative highlighted need for cultural readiness
Speaker: Salfischberger, Y. (NL)

282  - From paint chips to policy: the role of patient engagement and leadership in improving patient
experience outcomes
Speaker: Luxford, K. (USA)

HEALTH INFORMATION MANAGEMENT SYSTEMS
The intimate and the public in healthcare: privacy, data sharing and the public good
Speaker: Harry Cayton (UK)

Introducing a unique health identifier for Ireland
Speaker: Jane Grimson (IRL)

PATIENT SAFETY PROTOCOLS
WHO: unsafe care in developing and transitional countries: first estimates and lessons learned
Speakers: David Bates (USA), Concha Colomer Revuelta (ESP), Philippe Michel (FR), Ross Wilson (AUS), Ramon Limon (ESP)

EDUCATION AND RESEARCH

353 - Best practice clinical learning environments: a quality framework for health services
Speaker: Weidemann, K. (AUS)

608 - Improving appropriateness in general practice through educational initiatives: An evaluation tool
Speaker: Caracci, G. (ITA)

095 - Introducing quality improvement and patient safety to medical students at Chulalongkorn University
and King Chulalongkorn Memorial Hospital, Thailand
Speaker: Sriratanaban, J. (TH)

525 - Development of a realistic, patient free colonoscopy training environment using patient data
Speaker: Passenger, J.D. (AUS)

463 - Bridging the gap: enhancing interprofessional education using simulation
Speaker: Robertson, J. (CA)

WORKFORCE
Improving quality requires leadership: an international perspective to develop a nurse manager competency model to manage performance
Speakers: Elizabeth Brown (USA), Patricia Folcarelli (USA), Joanne Ayoub (USA)

POSITIVE PATIENT EXPERIENCE
Picker Institute Education Session: Challenges to achieving patient-centered care globally
Speakers: Basia Kutryba (PL), Charles Shaw (UK), Janne Lehmann Knudsen (DNK)

ISOLATED AND MINORITY GROUPS
Promoting quality healthcare for hard to reach and disadvantaged groups
Speakers: Shelagh Jane Woods (CA), Graham Watt (UK), Austin O`Carroll (IRL)

PATIENT SAFETY
Large-scale change in patient safety
Speakers: Vibeke Rischel (DNK), Jonathan Gray (Wales), Pedro Delgado (N. IRL)

230 - Achieving excellence in patient care in hospitals with limited resources in Thailand
Speaker: Farrell, J.M. (CA)

281 - How can national health authorities promote quality and safety when considering the introduction of new and expensive technologies?
Speaker: Ringard, Å. (NOR)

186 - Designing quality and safety initiatives for optimal medical engagement
Speaker: Parand, A. (UK)

PATIENT SAFETY PROTOCOLS
Service level quality improvement
Speaker: Barry White (IRL)

516 - A new approach to educating senior clinicians: review of clinical excellence commission’s blood watch program the transfusion question campaign
Speaker: Harrison, B.T. (AUS)

337 - Skin and wound care excellence at North York general hospital
Speaker: Adamson, B. (CA)

504 - Safety attitude profiles of doctors, nurses and allied health professionals in the South Australian health system
Speaker: Braithwaite, J. (AUS)

PATIENT EXPERIENCE

062 - Improving the patient experience: the Planetree patient-centered hospital designation project
Speaker: Frampton, S. (USA)

241 - Improving quality of care by benchmarking patient satisfaction in Dutch academic hospitals
Speaker: Kleefstra, S.M. (NL)

677 - Patients’ experience of hospital care: a qualitative study
Speaker: Depaigne Loth, A. (FR)

183 - Factors associated with patient perception of acute inpatient care in Ireland
Speaker: Toye, L. (N.IRL)

658 - A difficult communication: how to manage the relationship with a citizen who has been victim of an
adverse event
Speaker: Albolino, S. (ITA)

`On the Couch`
Moderator: Aine Lawlor (IRL)
Speakers: Cliff Hughes (AUS), Linda Kenney (USA), Mary Fletcher Smith (IRL), Rick Van Pelt (USA)

EXTERNAL EVALUATION SYSTEMS

099 - Accreditation and its impact on hospital acquired infections: a case study of Wockhardt Hospital,
Bangalore, India
Speaker: Cooper, M.T. (USA)

457 - Designing quality into healthcare accreditation surveyor performance: strategies for professional
development
Speaker: Greenfield, D. (AUS)

501 - Measurement of a regulatory process: self assessed compliance, capability to monitor, and quality
improvement activities for legislated health standards
Speaker: Avey, P. (AUS)

806 - Surveying the surveyors: a study to map accreditation programmes in the UK
Speaker: Worrall, A. (UK)

784 - Testing innovative accreditation methods: piloting the patient journey survey methodology
Speaker: Hennessy, D. (AUS)