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*Please note that the programme is subject to change, and will be updated continuously up to the conference. If you have any comments or questions in relation to the programme, please contact Eleanor Keegan ekeegan@isqua.org (Events Coordinator)




Sunday 1st October
Pre-Conference
Room 1 

External Evaluation

Accreditation & Regulation Pre conference, Where does the solution lie, the carrot, the stick or the customer?

Lead:
Triona Fortune and Elaine O'Connor

Room 2

Health Foundation - The Challenge of Spreading and Scaling-up Quality Improvement Initiatives 

Room 3

Innovations Workshop -ISQua
Patient Reported Outcome Measures: Principles, Tools and Implementation
Speakers: Nick Black, John Ovretveit, Susan Frampton, Janne Knudsen, Eyal Zimlichman, Eugene Nelson 

Room 4

Developing QI Skills
Speakers: Pat O'Connor and Peter Lachman

The economics and future of patient safety 
Niek Klazingas;NL, Jeffrey Braithwaite, Luke Slawomirski; AU and David Bates; US

In this workshop we will discuss various inter-related issues concerning patient safety in the future. Topics include the economics of patient safety, implementation science, and the place of information technology improving care.


Half Day (Invite Only)
Principles of Managaing During Crisis: Lessons Learned from Zika and Ebola
Lead: M. Rashad Massoud




Monday 2nd October

08:00 - 08:45

Welcome Coffee with Poster Display
08:45 - 10:00 Official Conference Opening and Plenary
Chair: Jennifer Dixon; UK

Official Conference Opening 
Making the most of the conference - Peter Lachman; ISQua
Morning Plenary Speaker: Robert Wears; US

 10:00 - 10:30  Morning Break





10:30 - 12:00

Concurrent Sessions (A1 - A9)
 

A1 Masterclass
John Brennan and Rory Conn

Invited Experts: 
1. Where did you QI journey start and why? 
2. What area of QI is most special to you and why?
3. This is your chance to pass on key messages/essential tips from your area of special interest to the rest of the world, what are they?
4. What is your advice for people just getting started in QI? Is there anything you would have done differently to date? 
5. What is the next frontier for QI from your perspective?

A2 - Understanding Systems for Safety
Debate: Safety I v's Safety II
Leaders: 
Charles Vincent, Helen Crisp and others TBC

A3A - Data to Drive Decision Making\Health Policy

Understanding profession misconduct: a novel method to analyse datsets to understand the individual, social and organisational factors where professional misconduct occurs
Speakers: Rosalind Searle, Douglas Bilton, Amanda Little; UK

A3B - Data to Drive Decision Making\Health Policy

New Frontiers in professional regulation: building risk based approaches to prevention of patient harm

Speakers: Martin Fletcher; AU, Anna van der Gaag; UK
A4A - Quality in the Community 

Engaging communities to improve care and linkages

Speakers: Ram Shrestha, Lazare Coulibaly, Bede Matituye, URC/Mali
A4B - Quality in the Community

Developing and improving a systems approach to diagnostic safety in primary care
Speakers: Sudeh Cheraghi-Sohi, Hardeep Singh, Ian Litchfield; UK

A5A - Disruptive Improvement and Adaptive Change

Using data analysis to guide quality improvement in primary care

Speakers: Sarah Deeny, Isaac Rosen, Rebecca Fisher; UK
A5B - Disruptive Improvement and Adaptive Change

Improving patient safety, using a variety of tools
Speakers: Louis P. Ter Meer; NL/CL, Ezequiel García-Elorrio; AR, Veronica Young; US, John Burnam; US

A6A - Generalisability of Improvement Outcomes

Enabling clinician-led quality impovement: mixed-methods findings from the EPOCH trial 

Speakers: Carol Peden; US, Tim Stephens; UK, Graham Martin; UK

A6B - Generalisability of Improvement Outcomes

Designing improvement evaluations to maximise learning: Salzburg global seminar - session 565 insights in practice
Speakers: Rashad Massoud; USAID, Gareth Parry, IHI, Emily Evans; FHI360, Liana Rosencrantz Woskie; Harvard Inititiatives on Global Health Quality 
A7 - 15min Oral 
Education through learning and sharing

A8 - 15min Oral 
Regulation influence on governance

A9 - 15min Oral  
The patient's voice

12:00 - 13:45  Lunchtime

12:30 - 13:30 Patient safety and cinema: a training opportunity for developing empathy in healthcare professionals
Speakers: Riccardo Tartaglia, Stavros Prineas, Jeffrey Braithwaite, Bill Clark, Movie Director "Starfish" and representative of the WHO group patients for patient safety 

12:45 - 13:30 Poster Presentations (Poster Area) 





13:45-15:15
Concurrent Sessions (A10 - A18) 

A10 - Masterclass
Speakers: John Brennan and Rory Conn
Follow on from morning session (A1)

A11A - The Patient's Voice

Lessons learned about primary care from listening to children's voices - MOCHA project
Speakers: Michael Rigby; UK, Vinita Mahtani; ES, Alexander Palant; DE, Lucie Kluzova Kracmarova; CZ, Suman Prinjha; UK, Manna Alma; NL

A11B - The Patient's Voice

Removing barriers and enhancing facilitators for patient-safety communication: Improving care and safety for patients with speech impairments and their supporters
Speakers: Bronwyn Hemsley; AU, Susan Hrisos, Richard Thomson; UK
A12A - Regulations influence on governance

Safety standards for digital health services - learning from a shared international perspective
Speakers: Meredith Makeham, Andy Carson-Stevens, Farah Magrabi, Hardeep Singh and Aziz Sheikh, Facilitation of workshop group discussions with Meredith Makeham: Andy Carson-Stevens and Professor David Greenfield; AU

A12B - Regulations influence on governance
A13A - Understanding systems for safety

Designing and implementing deteriorating patient safety net systems at scale - in Australia and Qatar
Speakers: Charles Pain, Cliff hughes, Malcolm Green; AU
A13B - Understanding systems for safety

The St. Vincent's Ethos Program is "redefining normal" with a pragmatic approach to addressing unprofessional behaviour
Speakers: Victoria Atkinson, Neil Cunningham; AU

A14A - Quality and safety in mental health

The improvement and development of mental health in Taiwan
Speakers: The minister of the ministry of health and welfare or the chief of the department of mental and oral health

A14B - Quality and safety in mental health

Safe and healthy working environments: the 'enabling environments' initiative
Speakers: Rex Haigh, Sarah Paget, Sarah Skett, Simon Coope; UK
A15 - 15min Orals
Data to drive decision making/policy

A16 - 15min Orals 
Understanding systems for safety

A17 - 15min Orals
Quality and safety in crisis
A18 - 15min Orals
Sustainable quality improvement for LMIC
15:15 - 15:45 Afternoon Break














































































































15:45 - 17:00  Plenary (Topic Quality and Safety in Crisis) Plenary with Panel Discussion Chair: David Bates
Panel: Jorge Hermida; URC, Sidney Wong; MSF, Ashish Jha; Harvard, John Gaffney; Save the Children International

17:00  ISQua AGM - TBC

19:00 Networking Reception





 
Tuesday 3rd October

07:45 - 08:30

ISCOME Meet-the-expert panel - "Communication skills for safe and high quality care"
Speakers: Annegret Hannawa, Rick Iedema

07:45 - 08:30

Meet the ISQua Experts breakfast session
Speakers: David Bates, Jeffrey Braithwaite and Leslee Thompson

08:00 - 08:45 Welcome coffee with poster display

08:45 - 10:00 Morning Plenary & Awards

Health Foundation Q initiative 
Speakers: Penny Pereira, Dominique Allwood, Helen Bevan

10:00 - 10:30  Morning Break



10:30 - 12:00

Concurrent Sessions (B1 - B9)

B1 - Health Foundation Q Projects

Lead: Helen Crisp
Topic: Mental health and community services

B2A - The Patient's voice

Enhancing the use of patient experience data for improving the safety and quality of care
Speakers: Glenn Robert, Louise Locock, Laura Sheard, Caroline Sanders; UK


B2B - The Patient's voice

Designing and delivering safer care: incorporating lay voices in every step
Speakers: John Illingworth, Rebecca Lawton, Bryony Dean-Franklin; UK

B3 - WHO Session

Topic: Medication Safety

B4 - Quality and safety in crisis

Follow on from Monday Afternoon plenary and MSF - TBC

B5A - Understanding systems for safety

Closing the gap between work-as-imagined and work-as-done: practical strategies for implementing resilient health care
Speakers: Robyn Clay-Williams, Jeffrey Braithwaite; AU

B5B - Understanding systems for safety
TBC 
B6 - 15 min Orals
Data to drive decision making/policy
B7 - 15 min Orals
Generalisability of improvement outcomes
B8 - 15 min Orals
Disruptive improvement and adaptive change
B9 - 15 min Orals
Sustainable quality improvement for LMIC
12:00 - 13:45 Lunchtime

12:30 - 13:30 Publish a paper (Ethics approval, research, publication)
Speakers: Jim Robblee and others from ISQua Journal TBC

12:30 - 13:30 Principles of managing during crisis: Lessons learned from Zika and Ebola (Invite Only)
Lead:
M. Rashad Massoud
12:30 - 13:30 Haelo Salford (Topic TBC)

12:45 - 13:30  Poster Presentations (Poster Area)




13:45 - 15:15

Concurrent Sessions (B10 - B18) 
B10 - Health Foundation Q Projects

Lead: Helen Crisp
Topic: Mental health and community services
B11 - Understanding system for safety

Taking care of second & third victims after adverse events

Speakers: Kris Vanhaecht; BE, Massimiliano Panela; IT, Albert Wu; US

B12A - Education through learning and sharing

Sharing online patient stories supporting staff learning and promoting system change 
Speakers: Michael Greco; AU, Irene Barkby, James Munro; UK

B12B - Education through learning and sharing

TBC
B13 - Regulations influence on governance 
TBC - ISQua Accreditation Council

B14A - Sustainable quality improvement for LMIC

Establishing a national quality improvement programme in Mozambique through North-South partnership
Speakers: David Weakliam; IE, Elenia Macamo Amado; MZ, Peter Lachman; ISQua, Jonas Chambule; MZ

B14B - Sustainable quality improvement for LMIC

Drawing on evidence to develop a coherent national quality strategy
Speakers: Tim Gardner, Aoife Molloy, Sheila Leatherman; US
B15 - Quality in the community

B16 - Understanding systems for safety

B17 - The patient's voice

B18 - 15min Oral TBC
Disruptive improvement and adaptive change

15:15 -15:45 Afternoon Break

15:45 - 16:00 ISQua Awards


15:45 - 17:00
Multidisciplinary Approach (Panel)
Putting the person back into the health system, a multidisciplinary approach.

Speakers: Cliff Hughes, Brian Robson, Brendan McCormack 

17:00 - 18:00 Poster Tour (light refreshments)



Wednesday 4th October

07:30 - 08:30

Meet the Health Foundation experts
07:30 - 08:30

Meet the ISQua experts breakfast session
Cliff Hughes, Rene Amalberti, Sheila Leatherman, Wendy Nicklin

08:00 - 08:45

Welcome coffee with exhibitors
08:45 - 09:00 Welcome to Malaysia 2018 
08:45 - 10:00

Morning plenary & Awards
Plenary: Quality in mental health 

Speakers: Geraldine Strathdee and others inc. service users 

10:00 - 10:30 Morning Break


10:30 - 12:00

Concurrent Sessions (C1 - C9)
C1 - "Horizons for evaluation and accreditation: How do we assess 'safe communication' as a core competency?" - ISCOME
Discussion leader: Sir Liam Donaldson
Speakers: Annegret Hannawa, Marcia Childress, Rich Frankel, Graham McMahon, Albert Wu

C2 - WHO topic
Quality policy and strategy (Linked with measurement and learning)

C3 - Understanding systems for safety
Investigate Post Serious Events (Title TBC) 
Speakers: Shaun Lintern, Keith Conradi, Kevin Stewart and Carl Macrae 

C4A - The patient's voice

Transforming Care Towards a Culture of Person-Centeredness: Practical Approaches
Speakers: Ronen Rozenblum and Patricia Woodhead and Gro Rosvold Berntsen & ISQua
Triona Fortune
C4B - The patient's voice

Practical approaches for hearing the patients' voice 
Speakers: Gail A. Nielsen; US, John Brennan; IE

C5A - Sustainable quality improvement for LMIC

An interactive map of HIV data sources, users, elements and decision points in Malawi
Speakers: Andrea Fletcher; US, Maganizo Monawe; MW, Tyler Smith; US

C5B - Sustainable quality improvement for LMIC

Proving quality improvement in healthcare is worth the cost - or not
Speaker: Edward Broughton; US
C6 - 15 min Oral
Regulations influence on governance
C7 - 15 min Oral
Education through learning and sharing
C8 - 15 min Oral
The patient's voice
C9 - 15 min Oral
Quality in mental health
12:00 - 13:45  Lunchtime

12:30 - 13:30 Follow on Heidelberg QI forum "How to fit patient safety into QI mechanisms?"
Partners: evaplan International Health at the University Hospital Heidelberg, the AQUA Institute, Göttingen, the Institute of Public Health, Heidelberg University and ISQua
12:45 - 13:30  WHO Session - Infection prevention and control

12:45 - 13:30 Pechakucha and Videos



13:45 - 15:15

Concurrent Sessions (C10 - C18)
C10 - "Research priorities for safer, higher quality care" - ISCOME
Disucussion leaders: Cliff Hughes (ISQua) and Annegret Hannawa (ISCOME)
ISCOME Panellists: Rick Iedema, John Øvretveit, Aziz Sheikh
ISQua Panellists: Chris Cornue, David Greenfield, Ezequiel García-Elorrio



C11A - Sustainable quality improvement for LMIC
 
Chinese Hospital QCC in Healthy China 2030 strategy: From theory to practice

Speakers: Tingfang Liu, Qianli Jiang; CN
C11B - Sustainable quality improvement for LMIC

Sustainability of quality improvements in public and private sectors in South Africa

Speakers: Jacqui Stewart, Shivani Ranchod, Gareth Kantor; SA

C11C - Sustainable quality improvement for LMIC

Establishing a national quality management directorate in a LMIC
Speakers: Andrew Likaka, Dominic Nkhoma, Jocelyn Masamba, Saulos Mhlanga; MW



C12A - Data to drive decision making/health policy

Measuring frailty: From big data to patient's bedside: exploring methods for assessing frailty across a patient journey
Speakers: Julie Reed, Lotte Dinesen, Tomasz Szymański, Imperial College London; UK
​C12B - Data to drive decision making/health policy

Money no one wants to have to receive, or pay - exploring roles of insurers and models of clinical-insurer engagement - T2
Speakers: Tim Draycott, Oliver Quick, Christopher Yau  

C13A - Understanding systems for change

Safety by design: How technology and behavioural approaches can nudge for improvement
Speakers: Dirk de Korne; SG, Vineet Chopra; US, Anita Huis; NL Rajesh Aggarwal; CA

 C13B - Understanding systems for change

Adapting critical incident management processes in times of patient safety crises
Speakers: Bernadette Eather, Carrie Marr, Cate Malone; UK
C14A - Education through learning and sharing 

A systems approach to improvement and service redesign for health and care
Speakers: John Clarkson, John Dean; UK
C14B - Education through learning and sharing

Developing the habits of an improver - a new approach to QI learning
Speakers: Bill Lucas, Peter Davey; UK



C15A - The patient's voice

TBC

C15B - The patient's voice

Harnessing evidence to change healthcare culture: A framework for patient/family engaged care
Speakers: Susan B. Frampton, Morgan Chetty, Michael Greco, Karin Jay


C16 - 15min Orals
Generalisability of improvement outcomes
​C17 - 15min Orals
Understanding systems for safety
C18 - 15min Orals
Data to drive decision making/policy
15:15 - 16:00 Closing plenary and Awards 

Plenary Speaker: Jishnu Das (World Bank - work focuses on the delivery of basic services, particularly health and education )
 
Tuesday 3rd October - ISCOME

07:45 - 08:30 ISCOME Meet-the-expert panel - "Communication skills for safe and high quality care"
Speakers: Annegret Hannawa, Rick Iedema


 Wednesday 4th October - ISCOME

10:30 - 12:00 C1 - "Horizons for evaluation and accreditation: How do we assess 'safe communication' as a core competency?" - ISCOME
Discussion leader: Sir Liam Donaldson
Speakers: Annegret Hannawa, Albert Wu, Graham McMahon, Marcia Childress, Richard Frankel


Outline coming soon

12:00 - 13:45 
Lunchtime

13:45 - 15:15 C10 - "Research priorities for safer, higher quality care" - ISCOME
Leaders: 
Cliff Hughes (ISQua) and Annegret Hannawa (ISCOME)
ISCOME Panellists: 
Aziz Sheikh, John Øvretveit, Rick Iedema
ISQua Panellists:
 Chris Cornue, David Greenfield and Ezequiel García-Elorrio


 Outline coming soon